public class CRMDOServiceRequest extends CRMDOTransactionalEntity implements ICRMDOExplicitAccessibleEntity, ICRMDOAssignableEntity, ICRMDOAccountBasedEntity, ICRMDOAuditTrailedEntity, ICRMDOCSREntity
Constructor and Description |
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CRMDOServiceRequest() |
Modifier and Type | Method and Description |
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CRMDOAccountReceivable |
getAccountReceivable() |
java.util.Date |
getActualClosingDate() |
java.util.Set<CRMDO> |
getAuditTrailLogs() |
CRMDOContactInformation |
getCallerContact() |
java.lang.String |
getCallerEmail() |
java.util.Set<CRMDOActivity> |
getClosedActivities() |
java.util.Set<CRMDOCommunication> |
getCommunications() |
CRMDOContactInformation |
getContactInformation() |
java.util.Date |
getDateTime1() |
java.util.Date |
getDateTime10() |
java.util.Date |
getDateTime11() |
java.util.Date |
getDateTime12() |
java.util.Date |
getDateTime2() |
java.util.Date |
getDateTime3() |
java.util.Date |
getDateTime4() |
java.util.Date |
getDateTime5() |
java.util.Date |
getDateTime6() |
java.util.Date |
getDateTime7() |
java.util.Date |
getDateTime8() |
java.util.Date |
getDateTime9() |
java.math.BigDecimal |
getEstimatedTime() |
com.crm.framework.util.UnitOfTime |
getEstimatedTimeUOT() |
java.util.Date |
getExpectedClosingDate() |
CRMDOContactInformation |
getFinalResAcceptedByContact() |
CRMDOServiceRequestFinalResCategory |
getFinalResolutionCategory() |
java.util.Date |
getFinalResolutionDate() |
java.lang.String |
getFinalResolutionDesc() |
CRMDOUser |
getFinalResolutionUser() |
java.math.BigDecimal |
getFloat1() |
java.math.BigDecimal |
getFloat2() |
java.math.BigDecimal |
getFloat3() |
java.math.BigDecimal |
getFloat4() |
ServiceRequestDefinitionImpact |
getImpact() |
java.util.Set<CRMDOServiceRequestRelation> |
getInwardServiceRequests() |
CRMDOJob |
getJob() |
java.util.Set<CRMDOJob> |
getJobs() |
ServiceRequestLifeCycleState |
getLifeCycleState() |
java.util.Set<CRMDOActivity> |
getPendingActivities() |
java.util.Set<CRMDOServiceRequestProduct> |
getPhysicalGoods() |
java.lang.Integer |
getPriority() |
CRMDOServiceRequestResponseCategory |
getResponseCategory() |
java.util.Date |
getResponseDate() |
java.lang.String |
getResponseDesc() |
CRMDOUser |
getResponseUser() |
static long |
getSerialversionuid() |
java.util.Set<CRMDOServiceRequestRelation> |
getServiceRequestRelations() |
java.util.Set<CRMDOServiceRequestProduct> |
getServices() |
java.util.Date |
getStartDate() |
java.lang.Object |
getState() |
CRMDOSubscription |
getSubscription() |
CRMDOServiceRequestTempResCategory |
getTemporaryResolutionCategory() |
java.util.Date |
getTemporaryResolutionDate() |
CRMDOUser |
getTemporaryResolutionUser() |
CRMDOContactInformation |
getTempResAcceptedByContact() |
java.lang.String |
getTempResolutionDesc() |
java.math.BigDecimal |
getTimeOverdue() |
com.crm.framework.util.UnitOfTime |
getTimeOverdueUOT() |
java.math.BigDecimal |
getTimeToCompletion() |
com.crm.framework.util.UnitOfTime |
getTimeToCompletionUOT() |
java.math.BigDecimal |
getTotalTime() |
com.crm.framework.util.UnitOfTime |
getTotalTimeUOT() |
ServiceRequestDefinitionUrgency |
getUrgency() |
java.lang.String |
getUserField1() |
java.lang.String |
getUserField10() |
java.lang.String |
getUserField11() |
java.lang.String |
getUserField12() |
java.lang.String |
getUserField13() |
java.lang.String |
getUserField14() |
java.lang.String |
getUserField15() |
java.lang.String |
getUserField16() |
java.lang.String |
getUserField2() |
java.lang.String |
getUserField3() |
java.lang.String |
getUserField4() |
java.lang.String |
getUserField5() |
java.lang.String |
getUserField6() |
java.lang.String |
getUserField7() |
java.lang.String |
getUserField8() |
java.lang.String |
getUserField9() |
java.lang.Boolean |
isComplete() |
java.lang.Boolean |
isFinalResolve() |
java.lang.Boolean |
isResponse() |
java.lang.Boolean |
isTemporaryResolve() |
void |
setAccountReceivable(CRMDOAccountReceivable accountReceivable) |
void |
setActualClosingDate(java.util.Date actualClosingDate) |
void |
setAuditTrailLogs(java.util.Set<CRMDO> auditTrailLogs) |
void |
setCallerContact(CRMDOContactInformation callerContact) |
void |
setCallerEmail(java.lang.String callerEmail) |
void |
setClosedActivities(java.util.Set<CRMDOActivity> closedActivities) |
void |
setCommunications(java.util.Set<CRMDOCommunication> communications) |
void |
setContactInformation(CRMDOContactInformation contactInformation) |
void |
setDateTime1(java.util.Date dateTime1) |
void |
setDateTime10(java.util.Date dateTime10) |
void |
setDateTime11(java.util.Date dateTime11) |
void |
setDateTime12(java.util.Date dateTime12) |
void |
setDateTime2(java.util.Date dateTime2) |
void |
setDateTime3(java.util.Date dateTime3) |
void |
setDateTime4(java.util.Date dateTime4) |
void |
setDateTime5(java.util.Date dateTime5) |
void |
setDateTime6(java.util.Date dateTime6) |
void |
setDateTime7(java.util.Date dateTime7) |
void |
setDateTime8(java.util.Date dateTime8) |
void |
setDateTime9(java.util.Date dateTime9) |
void |
setEstimatedTime(java.math.BigDecimal estimatedTime) |
void |
setEstimatedTimeUOT(com.crm.framework.util.UnitOfTime estimatedTimeUOT) |
void |
setExpectedClosingDate(java.util.Date expectedClosingDate) |
void |
setFinalResAcceptedByContact(CRMDOContactInformation finalResAcceptedByContact) |
void |
setFinalResolutionCategory(CRMDOServiceRequestFinalResCategory finalResolutionCategory) |
void |
setFinalResolutionDate(java.util.Date finalResolutionDate) |
void |
setFinalResolutionDesc(java.lang.String finalResolutionDesc) |
void |
setFinalResolutionUser(CRMDOUser finalResolutionUser) |
void |
setFloat1(java.math.BigDecimal float1) |
void |
setFloat2(java.math.BigDecimal float2) |
void |
setFloat3(java.math.BigDecimal float3) |
void |
setFloat4(java.math.BigDecimal float4) |
void |
setImpact(ServiceRequestDefinitionImpact impact) |
void |
setInwardServiceRequests(java.util.Set<CRMDOServiceRequestRelation> inwardServiceRequests) |
void |
setJob(CRMDOJob job) |
void |
setJobs(java.util.Set<CRMDOJob> jobs) |
void |
setLifeCycleState(ServiceRequestLifeCycleState lifeCycleState) |
void |
setPendingActivities(java.util.Set<CRMDOActivity> pendingActivities) |
void |
setPhysicalGoods(java.util.Set<CRMDOServiceRequestProduct> physicalGoods) |
void |
setPriority(java.lang.Integer priority) |
void |
setResponseCategory(CRMDOServiceRequestResponseCategory responseCategory) |
void |
setResponseDate(java.util.Date responseDate) |
void |
setResponseDesc(java.lang.String responseDesc) |
void |
setResponseUser(CRMDOUser responseUser) |
void |
setServiceRequestRelations(java.util.Set<CRMDOServiceRequestRelation> serviceRequestRelations) |
void |
setServices(java.util.Set<CRMDOServiceRequestProduct> services) |
void |
setStartDate(java.util.Date startDate) |
void |
setSubscription(CRMDOSubscription subscription) |
void |
setTemporaryResolutionCategory(CRMDOServiceRequestTempResCategory temporaryResolutionCategory) |
void |
setTemporaryResolutionDate(java.util.Date temporaryResolutionDate) |
void |
setTemporaryResolutionUser(CRMDOUser temporaryResolutionUser) |
void |
setTempResAcceptedByContact(CRMDOContactInformation tempResAcceptedByContact) |
void |
setTempResolutionDesc(java.lang.String tempResolutionDesc) |
void |
setTimeOverdue(java.math.BigDecimal timeOverdue) |
void |
setTimeOverdueUOT(com.crm.framework.util.UnitOfTime timeOverdueUOT) |
void |
setTimeToCompletion(java.math.BigDecimal timeToCompletion) |
void |
setTimeToCompletionUOT(com.crm.framework.util.UnitOfTime timeToCompletionUOT) |
void |
setTotalTime(java.math.BigDecimal totalTime) |
void |
setTotalTimeUOT(com.crm.framework.util.UnitOfTime totalTimeUOT) |
void |
setUrgency(ServiceRequestDefinitionUrgency urgency) |
void |
setUserField1(java.lang.String userField1) |
void |
setUserField10(java.lang.String userField10) |
void |
setUserField11(java.lang.String userField11) |
void |
setUserField12(java.lang.String userField12) |
void |
setUserField13(java.lang.String userField13) |
void |
setUserField14(java.lang.String userField14) |
void |
setUserField15(java.lang.String userField15) |
void |
setUserField16(java.lang.String userField16) |
void |
setUserField2(java.lang.String userField2) |
void |
setUserField3(java.lang.String userField3) |
void |
setUserField4(java.lang.String userField4) |
void |
setUserField5(java.lang.String userField5) |
void |
setUserField6(java.lang.String userField6) |
void |
setUserField7(java.lang.String userField7) |
void |
setUserField8(java.lang.String userField8) |
void |
setUserField9(java.lang.String userField9) |
getAssignedToUnit, getAssignedToUser, getCategory, getGroup, getIsAcceptable, getOwnedByGroup, getPrivacyLevel, getReadOnlyAccess, getStage, getStatus, getType, isAcceptable, setAssignedToUnit, setAssignedToUser, setCategory, setGroup, setIsAcceptable, setOwnedByGroup, setPrivacyLevel, setReadOnlyAccess, setStage, setStatus, setType
clone, compareObjects, compareTo, equals, getAlias, getAliases, getAltCode, getAttachments, getCode, getComparableByXPath, getCreatedByUnit, getCreatedByUser, getCreatedDate, getDefaultMandatoryFields, getDeletedFlagFieldName, getDescription, getFieldsize, getFieldsizes, getId, getIsAssignable, getIsDeletable, getIsDeleted, getIsEditable, getIsViewable, getMandatoryFields, getName, getNewvalues, getNotes, getNotVisibleActions, getNotVisibleFields, getNotVisiblePrintouts, getNumber, getOldvalues, getOwnerCollection, getProperties, getProperty, getReadOnlyFields, getRecVersion, getSharedNotes, getSortby, getUpdatedByUnit, getUpdatedByUser, getUpdatedDate, initFieldsizes, initializeCRMDO, isAssignable, isDeletable, isDeleted, isEditable, isMandatory, isModified, isModified, isNew, isSortbyDefined, isSpecified, isViewable, networkRestrictionsSet, onDelete, onLoad, onLoad, onSave, onSave, onUpdate, securityRestrictionsSet, setAlias, setAltCode, setAttachments, setChange, setCode, setCreatedByUnit, setCreatedByUser, setCreatedDate, setDefaultMandatoryFields, setDescription, setFieldsize, setId, setIsAssignable, setIsDeletable, setIsDeleted, setIsEditable, setIsViewable, setMandatoryFields, setModified, setName, setNetworkRestrictionsSet, setNew, setNew, setNewvalues, setNotes, setNotVisibleActions, setNotVisibleFields, setNotVisiblePrintouts, setNumber, setOldvalues, setOwnerCollection, setProperty, setReadOnlyFields, setRecVersion, setSecurityRestrictionsSet, setSharedNotes, setSortby, setUpdatedByUnit, setUpdatedByUser, setUpdatedDate, sortbyCompareTo, toString
getClass, hashCode, notify, notifyAll, wait, wait, wait
getOwnedByGroup, getPrivacyLevel, getType, setOwnedByGroup, setPrivacyLevel
getAssignedToUnit, getAssignedToUser, getCategory, getIsAcceptable, getPrivacyLevel, getReadOnlyAccess, getStatus, getType, setAssignedToUnit, setAssignedToUser, setIsAcceptable, setReadOnlyAccess
getAssignedToUnit, getAssignedToUser, getPrivacyLevel, getStatus, getType
public java.lang.String getUserField1()
public void setUserField1(java.lang.String userField1)
public java.lang.String getUserField2()
public void setUserField2(java.lang.String userField2)
public java.lang.String getUserField3()
public void setUserField3(java.lang.String userField3)
public java.lang.String getUserField4()
public void setUserField4(java.lang.String userField4)
public java.lang.String getUserField5()
public void setUserField5(java.lang.String userField5)
public java.lang.String getUserField6()
public void setUserField6(java.lang.String userField6)
public java.lang.String getUserField7()
public void setUserField7(java.lang.String userField7)
public java.lang.String getUserField8()
public void setUserField8(java.lang.String userField8)
public java.lang.String getUserField9()
public void setUserField9(java.lang.String userField9)
public java.lang.String getUserField10()
public void setUserField10(java.lang.String userField10)
public java.lang.String getUserField11()
public void setUserField11(java.lang.String userField11)
public java.lang.String getUserField12()
public void setUserField12(java.lang.String userField12)
public java.lang.String getUserField13()
public void setUserField13(java.lang.String userField13)
public java.lang.String getUserField14()
public void setUserField14(java.lang.String userField14)
public java.lang.String getUserField15()
public void setUserField15(java.lang.String userField15)
public java.lang.String getUserField16()
public void setUserField16(java.lang.String userField16)
public java.math.BigDecimal getFloat1()
public void setFloat1(java.math.BigDecimal float1)
public java.math.BigDecimal getFloat2()
public void setFloat2(java.math.BigDecimal float2)
public java.math.BigDecimal getFloat3()
public void setFloat3(java.math.BigDecimal float3)
public java.math.BigDecimal getFloat4()
public void setFloat4(java.math.BigDecimal float4)
public java.util.Date getDateTime1()
public void setDateTime1(java.util.Date dateTime1)
public java.util.Date getDateTime2()
public void setDateTime2(java.util.Date dateTime2)
public java.util.Date getDateTime3()
public void setDateTime3(java.util.Date dateTime3)
public java.util.Date getDateTime4()
public void setDateTime4(java.util.Date dateTime4)
public java.util.Date getDateTime5()
public void setDateTime5(java.util.Date dateTime5)
public java.util.Date getDateTime6()
public void setDateTime6(java.util.Date dateTime6)
public java.util.Date getDateTime7()
public void setDateTime7(java.util.Date dateTime7)
public java.util.Date getDateTime8()
public void setDateTime8(java.util.Date dateTime8)
public java.util.Date getDateTime9()
public void setDateTime9(java.util.Date dateTime9)
public java.util.Date getDateTime10()
public void setDateTime10(java.util.Date dateTime10)
public java.util.Date getDateTime11()
public void setDateTime11(java.util.Date dateTime11)
public java.util.Date getDateTime12()
public void setDateTime12(java.util.Date dateTime12)
public CRMDOAccountReceivable getAccountReceivable()
getAccountReceivable
in interface ICRMDOAccountBasedEntity
public void setAccountReceivable(CRMDOAccountReceivable accountReceivable)
setAccountReceivable
in interface ICRMDOAccountBasedEntity
public ServiceRequestLifeCycleState getLifeCycleState()
public void setLifeCycleState(ServiceRequestLifeCycleState lifeCycleState)
public java.lang.Boolean isResponse()
public java.lang.Boolean isTemporaryResolve()
public java.lang.Boolean isFinalResolve()
public java.lang.Boolean isComplete()
public CRMDOJob getJob()
public void setJob(CRMDOJob job)
public CRMDOSubscription getSubscription()
public void setSubscription(CRMDOSubscription subscription)
public ServiceRequestDefinitionImpact getImpact()
public void setImpact(ServiceRequestDefinitionImpact impact)
public ServiceRequestDefinitionUrgency getUrgency()
public void setUrgency(ServiceRequestDefinitionUrgency urgency)
public java.lang.Integer getPriority()
public void setPriority(java.lang.Integer priority)
public CRMDOServiceRequestResponseCategory getResponseCategory()
public void setResponseCategory(CRMDOServiceRequestResponseCategory responseCategory)
public CRMDOServiceRequestTempResCategory getTemporaryResolutionCategory()
public void setTemporaryResolutionCategory(CRMDOServiceRequestTempResCategory temporaryResolutionCategory)
public CRMDOServiceRequestFinalResCategory getFinalResolutionCategory()
public void setFinalResolutionCategory(CRMDOServiceRequestFinalResCategory finalResolutionCategory)
public CRMDOUser getResponseUser()
public void setResponseUser(CRMDOUser responseUser)
public CRMDOContactInformation getTempResAcceptedByContact()
public void setTempResAcceptedByContact(CRMDOContactInformation tempResAcceptedByContact)
public CRMDOUser getTemporaryResolutionUser()
public void setTemporaryResolutionUser(CRMDOUser temporaryResolutionUser)
public CRMDOUser getFinalResolutionUser()
public void setFinalResolutionUser(CRMDOUser finalResolutionUser)
public java.util.Date getResponseDate()
public void setResponseDate(java.util.Date responseDate)
public java.util.Date getTemporaryResolutionDate()
public void setTemporaryResolutionDate(java.util.Date temporaryResolutionDate)
public java.util.Date getStartDate()
public void setStartDate(java.util.Date startDate)
public java.util.Date getActualClosingDate()
public void setActualClosingDate(java.util.Date actualClosingDate)
public java.math.BigDecimal getTotalTime()
public void setTotalTime(java.math.BigDecimal totalTime)
public com.crm.framework.util.UnitOfTime getTotalTimeUOT()
public void setTotalTimeUOT(com.crm.framework.util.UnitOfTime totalTimeUOT)
public java.math.BigDecimal getEstimatedTime()
public void setEstimatedTime(java.math.BigDecimal estimatedTime)
public com.crm.framework.util.UnitOfTime getEstimatedTimeUOT()
public void setEstimatedTimeUOT(com.crm.framework.util.UnitOfTime estimatedTimeUOT)
public java.util.Date getExpectedClosingDate()
public void setExpectedClosingDate(java.util.Date expectedClosingDate)
public CRMDOContactInformation getFinalResAcceptedByContact()
public void setFinalResAcceptedByContact(CRMDOContactInformation finalResAcceptedByContact)
public java.lang.String getTempResolutionDesc()
public void setTempResolutionDesc(java.lang.String tempResolutionDesc)
public java.lang.String getFinalResolutionDesc()
public void setFinalResolutionDesc(java.lang.String finalResolutionDesc)
public java.lang.String getResponseDesc()
public void setResponseDesc(java.lang.String responseDesc)
public java.lang.String getCallerEmail()
public void setCallerEmail(java.lang.String callerEmail)
public java.util.Date getFinalResolutionDate()
public void setFinalResolutionDate(java.util.Date finalResolutionDate)
public CRMDOContactInformation getCallerContact()
public void setCallerContact(CRMDOContactInformation callerContact)
public java.util.Set<CRMDOCommunication> getCommunications()
public void setCommunications(java.util.Set<CRMDOCommunication> communications)
public java.util.Set<CRMDOServiceRequestRelation> getServiceRequestRelations()
public void setServiceRequestRelations(java.util.Set<CRMDOServiceRequestRelation> serviceRequestRelations)
public java.math.BigDecimal getTimeToCompletion()
public void setTimeToCompletion(java.math.BigDecimal timeToCompletion)
public com.crm.framework.util.UnitOfTime getTimeToCompletionUOT()
public void setTimeToCompletionUOT(com.crm.framework.util.UnitOfTime timeToCompletionUOT)
public java.math.BigDecimal getTimeOverdue()
public void setTimeOverdue(java.math.BigDecimal timeOverdue)
public com.crm.framework.util.UnitOfTime getTimeOverdueUOT()
public void setTimeOverdueUOT(com.crm.framework.util.UnitOfTime timeOverdueUOT)
public java.util.Set<CRMDOServiceRequestProduct> getPhysicalGoods()
public void setPhysicalGoods(java.util.Set<CRMDOServiceRequestProduct> physicalGoods)
public java.util.Set<CRMDOServiceRequestProduct> getServices()
public void setServices(java.util.Set<CRMDOServiceRequestProduct> services)
public CRMDOContactInformation getContactInformation()
public void setContactInformation(CRMDOContactInformation contactInformation)
public java.util.Set<CRMDOActivity> getClosedActivities()
public void setClosedActivities(java.util.Set<CRMDOActivity> closedActivities)
public java.util.Set<CRMDOActivity> getPendingActivities()
public void setPendingActivities(java.util.Set<CRMDOActivity> pendingActivities)
public java.util.Set<CRMDOServiceRequestRelation> getInwardServiceRequests()
public void setInwardServiceRequests(java.util.Set<CRMDOServiceRequestRelation> inwardServiceRequests)
public static long getSerialversionuid()
public java.util.Set<CRMDO> getAuditTrailLogs() throws java.lang.Exception
getAuditTrailLogs
in interface ICRMDOAuditTrailedEntity
java.lang.Exception
public void setAuditTrailLogs(java.util.Set<CRMDO> auditTrailLogs) throws java.lang.Exception
setAuditTrailLogs
in interface ICRMDOAuditTrailedEntity
java.lang.Exception
public java.lang.Object getState()
getState
in interface ICRMDOAssignableEntity
getState
in interface ICRMDOCSREntity
public java.util.Set<CRMDOJob> getJobs()
public void setJobs(java.util.Set<CRMDOJob> jobs)