com.crm.dataobject.servicerequests

Class CRMDOServiceRequest

java.lang.Object

com.crm.dataobject.CRMDO

com.crm.dataobject.CRMDOTransactionalEntity

com.crm.dataobject.servicerequests.CRMDOServiceRequest

All Implemented Interfaces:

ICRMDOAccountBasedEntity, ICRMDOApprovalEntity, ICRMDOAssignableEntity, ICRMDOAuditTrailedEntity, ICRMDOConsumerApplicationBasedEntity, ICRMDOCSREntity, ICRMDOExplicitAccessibleEntity, ICRMDOStatusTransitionEntity, ICRMDOWorkflowRuleEntity, java.io.Serializable, java.lang.Cloneable, java.lang.Comparable<java.lang.Object>, org.hibernate.classic.Lifecycle

public class CRMDOServiceRequest
extends CRMDOTransactionalEntity
implements ICRMDOExplicitAccessibleEntity, ICRMDOAssignableEntity, ICRMDOAccountBasedEntity, ICRMDOAuditTrailedEntity, ICRMDOCSREntity, ICRMDOStatusTransitionEntity, ICRMDOApprovalEntity, ICRMDOWorkflowRuleEntity, ICRMDOConsumerApplicationBasedEntity

table="SERVICEREQUESTS"

See Also:

Serialized Form

Field Summary

Fields inherited from class com.crm.dataobject.CRMDO

sortby

Fields inherited from interface org.hibernate.classic.Lifecycle

NO_VETO, VETO

Constructor Summary

Constructors

Constructor and Description
CRMDOServiceRequest()

Method Summary

Modifier and Type	Method and Description
CRMDOAccountReceivable	getAccountReceivable()
java.lang.Integer	getACRExceptionEnabled()
java.util.Set<CRMDOActivity>	getActivities()
ActivityLifeCycleState	getActivityLifeCycleState()
java.util.Date	getActualClosingDate()
java.util.Set<CRMDO>	getAuditTrailLogs()
CRMDOContactInformation	getCallerContact()
java.lang.String	getCallerEmail()
java.lang.String	getCallerPhone()
CRMDOServiceRequestCancelReason	getCancelReason()
java.util.Set<CRMDOServiceRequestChangeHistory>	getChangeHistory()
java.util.Set<CRMDOCommunication>	getCommunications()
CRMDOAccountReceivable	getConsumerAccountReceivable()
CRMDOContactInformation	getConsumerContactInformation()
CRMDOContactInformation	getContactInformation()
java.util.Date	getDateTime1()
java.util.Date	getDateTime10()
java.util.Date	getDateTime11()
java.util.Date	getDateTime12()
java.util.Date	getDateTime2()
java.util.Date	getDateTime3()
java.util.Date	getDateTime4()
java.util.Date	getDateTime5()
java.util.Date	getDateTime6()
java.util.Date	getDateTime7()
java.util.Date	getDateTime8()
java.util.Date	getDateTime9()
java.math.BigDecimal	getEstimatedTime()
com.crm.framework.util.UnitOfTime	getEstimatedTimeUOT()
java.util.Date	getExpectedClosingDate()
CRMDOContactInformation	getFinalResAcceptedByContact()
CRMDOServiceRequestFinalResCategory	getFinalResolutionCategory()
java.util.Date	getFinalResolutionDate()
java.lang.String	getFinalResolutionDesc()
CRMDOUser	getFinalResolutionUser()
java.math.BigDecimal	getFloat1()
java.math.BigDecimal	getFloat2()
java.math.BigDecimal	getFloat3()
java.math.BigDecimal	getFloat4()
ServiceRequestDefinitionImpact	getImpact()
CRMDOStatus	getInitialStatus()
java.util.Set<CRMDOServiceRequestRelation>	getInwardServiceRequests()
CRMDOJob	getJob()
JobLifeCycleState	getJobLifeCycleState()
java.util.Set<CRMDOJob>	getJobs()
LifeCycleState	getLCState()
ServiceRequestLifeCycleState	getLifeCycleState()
java.lang.Integer	getOwnedByGroupExceptionEnabled()
java.lang.String	getOwner()
java.util.Set<CRMDOServiceRequestProduct>	getPhysicalGoods()
java.lang.Integer	getPLARExceptionEnabled()
java.lang.Integer	getPriority()
CRMDOContactInformation	getResponseAcceptedByContact()
CRMDOServiceRequestResponseCategory	getResponseCategory()
java.util.Date	getResponseDate()
java.lang.String	getResponseDesc()
CRMDOUser	getResponseUser()
static long	getSerialversionuid()
java.util.Set<CRMDOServiceRequestRelation>	getServiceRequestRelations()
java.util.Set<CRMDOServiceRequestProduct>	getServices()
java.util.Date	getStartDate()
java.lang.Object	getState()
java.lang.Integer	getStatusTransitionExceptionEnabled()
CRMDOSubscription	getSubscription()
CRMDOServiceRequestTempResCategory	getTemporaryResolutionCategory()
java.util.Date	getTemporaryResolutionDate()
CRMDOUser	getTemporaryResolutionUser()
CRMDOContactInformation	getTempResAcceptedByContact()
java.lang.String	getTempResolutionDesc()
java.math.BigDecimal	getTimeOverdue()
com.crm.framework.util.UnitOfTime	getTimeOverdueUOT()
java.math.BigDecimal	getTimeToCompletion()
com.crm.framework.util.UnitOfTime	getTimeToCompletionUOT()
java.math.BigDecimal	getTotalTime()
com.crm.framework.util.UnitOfTime	getTotalTimeUOT()
ServiceRequestDefinitionUrgency	getUrgency()
java.lang.String	getUserField1()
java.lang.String	getUserField10()
java.lang.String	getUserField11()
java.lang.String	getUserField12()
java.lang.String	getUserField13()
java.lang.String	getUserField14()
java.lang.String	getUserField15()
java.lang.String	getUserField16()
java.lang.String	getUserField2()
java.lang.String	getUserField3()
java.lang.String	getUserField4()
java.lang.String	getUserField5()
java.lang.String	getUserField6()
java.lang.String	getUserField7()
java.lang.String	getUserField8()
java.lang.String	getUserField9()
java.lang.Boolean	isACRExceptionEnabled()
java.lang.Boolean	isComplete()
java.lang.Boolean	isFinalResolve()
java.lang.Boolean	isOwnedByGroupExceptionEnabled()
java.lang.Boolean	isPLARExceptionEnabled()
java.lang.Boolean	isResponse()
java.lang.Boolean	isStatusTransitionExceptionEnabled()
java.lang.Boolean	isTemporaryResolve()
void	setAccountReceivable(CRMDOAccountReceivable accountReceivable)
void	setACRExceptionEnabled(java.lang.Integer acrExceptionEnabled)
void	setActivities(java.util.Set<CRMDOActivity> activities)
void	setActivityLifeCycleState(ActivityLifeCycleState activityLifeCycleState)
void	setActualClosingDate(java.util.Date actualClosingDate)
void	setAuditTrailLogs(java.util.Set<CRMDO> auditTrailLogs)
void	setCallerContact(CRMDOContactInformation callerContact)
void	setCallerEmail(java.lang.String callerEmail)
void	setCallerPhone(java.lang.String callerPhone)
void	setCancelReason(CRMDOServiceRequestCancelReason cancelReason)
void	setChangeHistory(java.util.Set<CRMDOServiceRequestChangeHistory> changeHistory)
void	setCommunications(java.util.Set<CRMDOCommunication> communications)
void	setContactInformation(CRMDOContactInformation contactInformation)
void	setDateTime1(java.util.Date dateTime1)
void	setDateTime10(java.util.Date dateTime10)
void	setDateTime11(java.util.Date dateTime11)
void	setDateTime12(java.util.Date dateTime12)
void	setDateTime2(java.util.Date dateTime2)
void	setDateTime3(java.util.Date dateTime3)
void	setDateTime4(java.util.Date dateTime4)
void	setDateTime5(java.util.Date dateTime5)
void	setDateTime6(java.util.Date dateTime6)
void	setDateTime7(java.util.Date dateTime7)
void	setDateTime8(java.util.Date dateTime8)
void	setDateTime9(java.util.Date dateTime9)
void	setEstimatedTime(java.math.BigDecimal estimatedTime)
void	setEstimatedTimeUOT(com.crm.framework.util.UnitOfTime estimatedTimeUOT)
void	setExpectedClosingDate(java.util.Date expectedClosingDate)
void	setFinalResAcceptedByContact(CRMDOContactInformation finalResAcceptedByContact)
void	setFinalResolutionCategory(CRMDOServiceRequestFinalResCategory finalResolutionCategory)
void	setFinalResolutionDate(java.util.Date finalResolutionDate)
void	setFinalResolutionDesc(java.lang.String finalResolutionDesc)
void	setFinalResolutionUser(CRMDOUser finalResolutionUser)
void	setFloat1(java.math.BigDecimal float1)
void	setFloat2(java.math.BigDecimal float2)
void	setFloat3(java.math.BigDecimal float3)
void	setFloat4(java.math.BigDecimal float4)
void	setImpact(ServiceRequestDefinitionImpact impact)
void	setInitialStatus(CRMDOStatus initialStatus)
void	setInwardServiceRequests(java.util.Set<CRMDOServiceRequestRelation> inwardServiceRequests)
void	setJob(CRMDOJob job)
void	setJobLifeCycleState(JobLifeCycleState jobLifeCycleState)
void	setJobs(java.util.Set<CRMDOJob> jobs)
void	setLCState(LifeCycleState lifeCycleState)
void	setLifeCycleState(ServiceRequestLifeCycleState lifeCycleState)
void	setOwnedByGroupExceptionEnabled(java.lang.Integer ownedByGroupExceptionEnabled)
void	setOwner(java.lang.String owner)
void	setPhysicalGoods(java.util.Set<CRMDOServiceRequestProduct> physicalGoods)
void	setPLARExceptionEnabled(java.lang.Integer plarExceptionEnabled)
void	setPriority(java.lang.Integer priority)
void	setResponseAcceptedByContact(CRMDOContactInformation responseAcceptedByContact)
void	setResponseCategory(CRMDOServiceRequestResponseCategory responseCategory)
void	setResponseDate(java.util.Date responseDate)
void	setResponseDesc(java.lang.String responseDesc)
void	setResponseUser(CRMDOUser responseUser)
void	setServiceRequestRelations(java.util.Set<CRMDOServiceRequestRelation> serviceRequestRelations)
void	setServices(java.util.Set<CRMDOServiceRequestProduct> services)
void	setStartDate(java.util.Date startDate)
void	setStatusTransitionExceptionEnabled(java.lang.Integer statusTransitionExceptionEnabled)
void	setSubscription(CRMDOSubscription subscription)
void	setTemporaryResolutionCategory(CRMDOServiceRequestTempResCategory temporaryResolutionCategory)
void	setTemporaryResolutionDate(java.util.Date temporaryResolutionDate)
void	setTemporaryResolutionUser(CRMDOUser temporaryResolutionUser)
void	setTempResAcceptedByContact(CRMDOContactInformation tempResAcceptedByContact)
void	setTempResolutionDesc(java.lang.String tempResolutionDesc)
void	setTimeOverdue(java.math.BigDecimal timeOverdue)
void	setTimeOverdueUOT(com.crm.framework.util.UnitOfTime timeOverdueUOT)
void	setTimeToCompletion(java.math.BigDecimal timeToCompletion)
void	setTimeToCompletionUOT(com.crm.framework.util.UnitOfTime timeToCompletionUOT)
void	setTotalTime(java.math.BigDecimal totalTime)
void	setTotalTimeUOT(com.crm.framework.util.UnitOfTime totalTimeUOT)
void	setUrgency(ServiceRequestDefinitionUrgency urgency)
void	setUserField1(java.lang.String userField1)
void	setUserField10(java.lang.String userField10)
void	setUserField11(java.lang.String userField11)
void	setUserField12(java.lang.String userField12)
void	setUserField13(java.lang.String userField13)
void	setUserField14(java.lang.String userField14)
void	setUserField15(java.lang.String userField15)
void	setUserField16(java.lang.String userField16)
void	setUserField2(java.lang.String userField2)
void	setUserField3(java.lang.String userField3)
void	setUserField4(java.lang.String userField4)
void	setUserField5(java.lang.String userField5)
void	setUserField6(java.lang.String userField6)
void	setUserField7(java.lang.String userField7)
void	setUserField8(java.lang.String userField8)
void	setUserField9(java.lang.String userField9)

Methods inherited from class com.crm.dataobject.CRMDOTransactionalEntity

canBeApproved, getApprovalRequests, getAssignedToUnit, getAssignedToUser, getCanBeApproved, getCategory, getGroup, getIsAcceptable, getIsPendingAproval, getNumberOfPendingAprovals, getOwnedByGroup, getPreviousAssignedToUser, getPrivacyLevel, getReadOnlyAccess, getStage, getStatus, getType, getUsersAuthorisedToRespond, isAcceptable, isPendingAproval, setApprovalRequests, setAssignedToUnit, setAssignedToUser, setCanBeApproved, setCategory, setGroup, setIsAcceptable, setIsPendingAproval, setNumberOfPendingAprovals, setOwnedByGroup, setPreviousAssignedToUser, setPrivacyLevel, setReadOnlyAccess, setStage, setStatus, setType, setUsersAuthorisedToRespond

Methods inherited from class com.crm.dataobject.CRMDO

clone, compareObjects, compareTo, deepCopy, equals, getAlias, getAliases, getAltCode, getAttachments, getCode, getComparableByXPath, getCreatedByUnit, getCreatedByUser, getCreatedDate, getDefaultMandatoryFields, getDeletedFlagFieldName, getDescription, getFieldsize, getFieldsizes, getId, getIsAssignable, getIsDeletable, getIsDeleted, getIsEditable, getIsRestricted, getIsViewable, getMandatoryFields, getModifiedCollections, getName, getNewvalues, getNotes, getNotVisibleActions, getNotVisibleFields, getNotVisiblePrintouts, getNumber, getOldvalues, getOwnerCollection, getProperties, getProperty, getReadOnlyFields, getRecVersion, getSharedNotes, getSortby, getUpdatedByUnit, getUpdatedByUser, getUpdatedDate, initFieldsizes, initializeCRMDO, isAssignable, isDeletable, isDeleted, isEditable, isMandatory, isModified, isModified, isNew, isRestricted, isSortbyDefined, isSpecified, isViewable, networkRestrictionsSet, onDelete, onLoad, onLoad, onSave, onSave, onUpdate, securityRestrictionsSet, setAlias, setAltCode, setAttachments, setChange, setCode, setCreatedByUnit, setCreatedByUser, setCreatedDate, setDefaultMandatoryFields, setDescription, setFieldsize, setId, setIsAssignable, setIsDeletable, setIsDeleted, setIsEditable, setIsRestricted, setIsViewable, setMandatoryFields, setModified, setModifiedCollections, setName, setNetworkRestrictionsSet, setNew, setNew, setNewvalues, setNotes, setNotVisibleActions, setNotVisibleFields, setNotVisiblePrintouts, setNumber, setOldvalues, setOwnerCollection, setProperty, setReadOnlyFields, setRecVersion, setSecurityRestrictionsSet, setSharedNotes, setSortby, setUpdatedByUnit, setUpdatedByUser, setUpdatedDate, sortbyCompareTo, toString

Methods inherited from class java.lang.Object

getClass, hashCode, notify, notifyAll, wait, wait, wait

Methods inherited from interface com.crm.dataobject.ICRMDOExplicitAccessibleEntity

getOwnedByGroup, getPrivacyLevel, getType, setOwnedByGroup, setPrivacyLevel

Methods inherited from interface com.crm.dataobject.ICRMDOAssignableEntity

getAssignedToUnit, getAssignedToUser, getCategory, getIsAcceptable, getPreviousAssignedToUser, getPrivacyLevel, getReadOnlyAccess, getStatus, getType, setAssignedToUnit, setAssignedToUser, setIsAcceptable, setPreviousAssignedToUser, setReadOnlyAccess

Methods inherited from interface com.crm.dataobject.ICRMDOCSREntity

getAssignedToUnit, getAssignedToUser, getPrivacyLevel, getStatus, getType

Methods inherited from interface com.crm.dataobject.ICRMDOStatusTransitionEntity

getStatus, getType

Methods inherited from interface com.crm.dataobject.ICRMDOApprovalEntity

canBeApproved, getApprovalRequests, getCanBeApproved, getIsPendingAproval, getNumberOfPendingAprovals, getUsersAuthorisedToRespond, isPendingAproval, setApprovalRequests, setCanBeApproved, setIsPendingAproval, setNumberOfPendingAprovals, setUsersAuthorisedToRespond

Methods inherited from interface com.crm.dataobject.ICRMDOWorkflowRuleEntity

getType

Constructor Detail

CRMDOServiceRequest

public CRMDOServiceRequest()

Method Detail

getUserField1

public java.lang.String getUserField1()

setUserField1

public void setUserField1(java.lang.String userField1)

Specified by:

setUserField1 in interface ICRMDOWorkflowRuleEntity

getUserField2

public java.lang.String getUserField2()

setUserField2

public void setUserField2(java.lang.String userField2)

Specified by:

setUserField2 in interface ICRMDOWorkflowRuleEntity

getUserField3

public java.lang.String getUserField3()

setUserField3

public void setUserField3(java.lang.String userField3)

Specified by:

setUserField3 in interface ICRMDOWorkflowRuleEntity

getUserField4

public java.lang.String getUserField4()

setUserField4

public void setUserField4(java.lang.String userField4)

Specified by:

setUserField4 in interface ICRMDOWorkflowRuleEntity

getUserField5

public java.lang.String getUserField5()

setUserField5

public void setUserField5(java.lang.String userField5)

Specified by:

setUserField5 in interface ICRMDOWorkflowRuleEntity

getUserField6

public java.lang.String getUserField6()

setUserField6

public void setUserField6(java.lang.String userField6)

Specified by:

setUserField6 in interface ICRMDOWorkflowRuleEntity

getUserField7

public java.lang.String getUserField7()

setUserField7

public void setUserField7(java.lang.String userField7)

Specified by:

setUserField7 in interface ICRMDOWorkflowRuleEntity

getUserField8

public java.lang.String getUserField8()

setUserField8

public void setUserField8(java.lang.String userField8)

Specified by:

setUserField8 in interface ICRMDOWorkflowRuleEntity

getUserField9

public java.lang.String getUserField9()

setUserField9

public void setUserField9(java.lang.String userField9)

getUserField10

public java.lang.String getUserField10()

setUserField10

public void setUserField10(java.lang.String userField10)

getUserField11

public java.lang.String getUserField11()

setUserField11

public void setUserField11(java.lang.String userField11)

getUserField12

public java.lang.String getUserField12()

setUserField12

public void setUserField12(java.lang.String userField12)

getUserField13

public java.lang.String getUserField13()

setUserField13

public void setUserField13(java.lang.String userField13)

getUserField14

public java.lang.String getUserField14()

setUserField14

public void setUserField14(java.lang.String userField14)

getUserField15

public java.lang.String getUserField15()

setUserField15

public void setUserField15(java.lang.String userField15)

getUserField16

public java.lang.String getUserField16()

setUserField16

public void setUserField16(java.lang.String userField16)

getFloat1

public java.math.BigDecimal getFloat1()

setFloat1

public void setFloat1(java.math.BigDecimal float1)

Specified by:

setFloat1 in interface ICRMDOWorkflowRuleEntity

getFloat2

public java.math.BigDecimal getFloat2()

setFloat2

public void setFloat2(java.math.BigDecimal float2)

Specified by:

setFloat2 in interface ICRMDOWorkflowRuleEntity

getFloat3

public java.math.BigDecimal getFloat3()

setFloat3

public void setFloat3(java.math.BigDecimal float3)

Specified by:

setFloat3 in interface ICRMDOWorkflowRuleEntity

getFloat4

public java.math.BigDecimal getFloat4()

setFloat4

public void setFloat4(java.math.BigDecimal float4)

Specified by:

setFloat4 in interface ICRMDOWorkflowRuleEntity

getDateTime1

public java.util.Date getDateTime1()

setDateTime1

public void setDateTime1(java.util.Date dateTime1)

Specified by:

setDateTime1 in interface ICRMDOWorkflowRuleEntity

getDateTime2

public java.util.Date getDateTime2()

setDateTime2

public void setDateTime2(java.util.Date dateTime2)

Specified by:

setDateTime2 in interface ICRMDOWorkflowRuleEntity

getDateTime3

public java.util.Date getDateTime3()

setDateTime3

public void setDateTime3(java.util.Date dateTime3)

Specified by:

setDateTime3 in interface ICRMDOWorkflowRuleEntity

getDateTime4

public java.util.Date getDateTime4()

setDateTime4

public void setDateTime4(java.util.Date dateTime4)

Specified by:

setDateTime4 in interface ICRMDOWorkflowRuleEntity

getDateTime5

public java.util.Date getDateTime5()

setDateTime5

public void setDateTime5(java.util.Date dateTime5)

getDateTime6

public java.util.Date getDateTime6()

setDateTime6

public void setDateTime6(java.util.Date dateTime6)

getDateTime7

public java.util.Date getDateTime7()

setDateTime7

public void setDateTime7(java.util.Date dateTime7)

getDateTime8

public java.util.Date getDateTime8()

setDateTime8

public void setDateTime8(java.util.Date dateTime8)

getDateTime9

public java.util.Date getDateTime9()

setDateTime9

public void setDateTime9(java.util.Date dateTime9)

getDateTime10

public java.util.Date getDateTime10()

setDateTime10

public void setDateTime10(java.util.Date dateTime10)

getDateTime11

public java.util.Date getDateTime11()

setDateTime11

public void setDateTime11(java.util.Date dateTime11)

getDateTime12

public java.util.Date getDateTime12()

setDateTime12

public void setDateTime12(java.util.Date dateTime12)

getAccountReceivable

public CRMDOAccountReceivable getAccountReceivable()

Specified by:

getAccountReceivable in interface ICRMDOAccountBasedEntity

setAccountReceivable

public void setAccountReceivable(CRMDOAccountReceivable accountReceivable)

Specified by:

setAccountReceivable in interface ICRMDOAccountBasedEntity

getLifeCycleState

public ServiceRequestLifeCycleState getLifeCycleState()

setLifeCycleState

public void setLifeCycleState(ServiceRequestLifeCycleState lifeCycleState)

isResponse

public java.lang.Boolean isResponse()

isTemporaryResolve

public java.lang.Boolean isTemporaryResolve()

isFinalResolve

public java.lang.Boolean isFinalResolve()

isComplete

public java.lang.Boolean isComplete()

getJob

public CRMDOJob getJob()

setJob

public void setJob(CRMDOJob job)

getSubscription

public CRMDOSubscription getSubscription()

setSubscription

public void setSubscription(CRMDOSubscription subscription)

getImpact

public ServiceRequestDefinitionImpact getImpact()

setImpact

public void setImpact(ServiceRequestDefinitionImpact impact)

getUrgency

public ServiceRequestDefinitionUrgency getUrgency()

setUrgency

public void setUrgency(ServiceRequestDefinitionUrgency urgency)

getPriority

public java.lang.Integer getPriority()

setPriority

public void setPriority(java.lang.Integer priority)

getResponseCategory

public CRMDOServiceRequestResponseCategory getResponseCategory()

setResponseCategory

public void setResponseCategory(CRMDOServiceRequestResponseCategory responseCategory)

getTemporaryResolutionCategory

public CRMDOServiceRequestTempResCategory getTemporaryResolutionCategory()

setTemporaryResolutionCategory

public void setTemporaryResolutionCategory(CRMDOServiceRequestTempResCategory temporaryResolutionCategory)

getFinalResolutionCategory

public CRMDOServiceRequestFinalResCategory getFinalResolutionCategory()

setFinalResolutionCategory

public void setFinalResolutionCategory(CRMDOServiceRequestFinalResCategory finalResolutionCategory)

getResponseUser

public CRMDOUser getResponseUser()

setResponseUser

public void setResponseUser(CRMDOUser responseUser)

getResponseAcceptedByContact

public CRMDOContactInformation getResponseAcceptedByContact()

setResponseAcceptedByContact

public void setResponseAcceptedByContact(CRMDOContactInformation responseAcceptedByContact)

getTempResAcceptedByContact

public CRMDOContactInformation getTempResAcceptedByContact()

setTempResAcceptedByContact

public void setTempResAcceptedByContact(CRMDOContactInformation tempResAcceptedByContact)

getTemporaryResolutionUser

public CRMDOUser getTemporaryResolutionUser()

setTemporaryResolutionUser

public void setTemporaryResolutionUser(CRMDOUser temporaryResolutionUser)

getFinalResolutionUser

public CRMDOUser getFinalResolutionUser()

setFinalResolutionUser

public void setFinalResolutionUser(CRMDOUser finalResolutionUser)

getResponseDate

public java.util.Date getResponseDate()

setResponseDate

public void setResponseDate(java.util.Date responseDate)

getTemporaryResolutionDate

public java.util.Date getTemporaryResolutionDate()

setTemporaryResolutionDate

public void setTemporaryResolutionDate(java.util.Date temporaryResolutionDate)

getStartDate

public java.util.Date getStartDate()

setStartDate

public void setStartDate(java.util.Date startDate)

getActualClosingDate

public java.util.Date getActualClosingDate()

setActualClosingDate

public void setActualClosingDate(java.util.Date actualClosingDate)

getTotalTime

public java.math.BigDecimal getTotalTime()

setTotalTime

public void setTotalTime(java.math.BigDecimal totalTime)

getTotalTimeUOT

public com.crm.framework.util.UnitOfTime getTotalTimeUOT()

setTotalTimeUOT

public void setTotalTimeUOT(com.crm.framework.util.UnitOfTime totalTimeUOT)

getEstimatedTime

public java.math.BigDecimal getEstimatedTime()

setEstimatedTime

public void setEstimatedTime(java.math.BigDecimal estimatedTime)

getEstimatedTimeUOT

public com.crm.framework.util.UnitOfTime getEstimatedTimeUOT()

setEstimatedTimeUOT

public void setEstimatedTimeUOT(com.crm.framework.util.UnitOfTime estimatedTimeUOT)

getExpectedClosingDate

public java.util.Date getExpectedClosingDate()

setExpectedClosingDate

public void setExpectedClosingDate(java.util.Date expectedClosingDate)

getFinalResAcceptedByContact

public CRMDOContactInformation getFinalResAcceptedByContact()

setFinalResAcceptedByContact

public void setFinalResAcceptedByContact(CRMDOContactInformation finalResAcceptedByContact)

getTempResolutionDesc

public java.lang.String getTempResolutionDesc()

setTempResolutionDesc

public void setTempResolutionDesc(java.lang.String tempResolutionDesc)

getFinalResolutionDesc

public java.lang.String getFinalResolutionDesc()

setFinalResolutionDesc

public void setFinalResolutionDesc(java.lang.String finalResolutionDesc)

getResponseDesc

public java.lang.String getResponseDesc()

setResponseDesc

public void setResponseDesc(java.lang.String responseDesc)

getCallerEmail

public java.lang.String getCallerEmail()

setCallerEmail

public void setCallerEmail(java.lang.String callerEmail)

getCallerPhone

public java.lang.String getCallerPhone()

setCallerPhone

public void setCallerPhone(java.lang.String callerPhone)

getFinalResolutionDate

public java.util.Date getFinalResolutionDate()

setFinalResolutionDate

public void setFinalResolutionDate(java.util.Date finalResolutionDate)

getCallerContact

public CRMDOContactInformation getCallerContact()

setCallerContact

public void setCallerContact(CRMDOContactInformation callerContact)

getCommunications

public java.util.Set<CRMDOCommunication> getCommunications()

setCommunications

public void setCommunications(java.util.Set<CRMDOCommunication> communications)

getServiceRequestRelations

public java.util.Set<CRMDOServiceRequestRelation> getServiceRequestRelations()

setServiceRequestRelations

public void setServiceRequestRelations(java.util.Set<CRMDOServiceRequestRelation> serviceRequestRelations)

getTimeToCompletion

public java.math.BigDecimal getTimeToCompletion()

setTimeToCompletion

public void setTimeToCompletion(java.math.BigDecimal timeToCompletion)

getTimeToCompletionUOT

public com.crm.framework.util.UnitOfTime getTimeToCompletionUOT()

setTimeToCompletionUOT

public void setTimeToCompletionUOT(com.crm.framework.util.UnitOfTime timeToCompletionUOT)

getTimeOverdue

public java.math.BigDecimal getTimeOverdue()

setTimeOverdue

public void setTimeOverdue(java.math.BigDecimal timeOverdue)

getTimeOverdueUOT

public com.crm.framework.util.UnitOfTime getTimeOverdueUOT()

setTimeOverdueUOT

public void setTimeOverdueUOT(com.crm.framework.util.UnitOfTime timeOverdueUOT)

getPhysicalGoods

public java.util.Set<CRMDOServiceRequestProduct> getPhysicalGoods()

setPhysicalGoods

public void setPhysicalGoods(java.util.Set<CRMDOServiceRequestProduct> physicalGoods)

getServices

public java.util.Set<CRMDOServiceRequestProduct> getServices()

setServices

public void setServices(java.util.Set<CRMDOServiceRequestProduct> services)

getActivities

public java.util.Set<CRMDOActivity> getActivities()

setActivities

public void setActivities(java.util.Set<CRMDOActivity> activities)

getContactInformation

public CRMDOContactInformation getContactInformation()

setContactInformation

public void setContactInformation(CRMDOContactInformation contactInformation)

getOwner

public java.lang.String getOwner()

setOwner

public void setOwner(java.lang.String owner)

getInwardServiceRequests

public java.util.Set<CRMDOServiceRequestRelation> getInwardServiceRequests()

setInwardServiceRequests

public void setInwardServiceRequests(java.util.Set<CRMDOServiceRequestRelation> inwardServiceRequests)

getCancelReason

public CRMDOServiceRequestCancelReason getCancelReason()

setCancelReason

public void setCancelReason(CRMDOServiceRequestCancelReason cancelReason)

getSerialversionuid

public static long getSerialversionuid()

getAuditTrailLogs

public java.util.Set<CRMDO> getAuditTrailLogs()
                                       throws java.lang.Exception

Specified by:

getAuditTrailLogs in interface ICRMDOAuditTrailedEntity

Throws:

java.lang.Exception

setAuditTrailLogs

public void setAuditTrailLogs(java.util.Set<CRMDO> auditTrailLogs)
                       throws java.lang.Exception

Specified by:

setAuditTrailLogs in interface ICRMDOAuditTrailedEntity

Throws:

java.lang.Exception

getState

public java.lang.Object getState()

Specified by:

getState in interface ICRMDOAssignableEntity

Specified by:

getState in interface ICRMDOCSREntity

getJobs

public java.util.Set<CRMDOJob> getJobs()

setJobs

public void setJobs(java.util.Set<CRMDOJob> jobs)

getLCState

public LifeCycleState getLCState()

Specified by:

getLCState in class CRMDOTransactionalEntity

setLCState

public void setLCState(LifeCycleState lifeCycleState)

Specified by:

setLCState in class CRMDOTransactionalEntity

setInitialStatus

public void setInitialStatus(CRMDOStatus initialStatus)

Specified by:

setInitialStatus in interface ICRMDOStatusTransitionEntity

getInitialStatus

public CRMDOStatus getInitialStatus()

Specified by:

getInitialStatus in interface ICRMDOStatusTransitionEntity

setStatusTransitionExceptionEnabled

public void setStatusTransitionExceptionEnabled(java.lang.Integer statusTransitionExceptionEnabled)

Specified by:

setStatusTransitionExceptionEnabled in interface ICRMDOWorkflowRuleEntity

getStatusTransitionExceptionEnabled

public java.lang.Integer getStatusTransitionExceptionEnabled()

Specified by:

getStatusTransitionExceptionEnabled in interface ICRMDOWorkflowRuleEntity

isStatusTransitionExceptionEnabled

public java.lang.Boolean isStatusTransitionExceptionEnabled()

Specified by:

isStatusTransitionExceptionEnabled in interface ICRMDOWorkflowRuleEntity

setACRExceptionEnabled

public void setACRExceptionEnabled(java.lang.Integer acrExceptionEnabled)

Specified by:

setACRExceptionEnabled in interface ICRMDOWorkflowRuleEntity

getACRExceptionEnabled

public java.lang.Integer getACRExceptionEnabled()

Specified by:

getACRExceptionEnabled in interface ICRMDOWorkflowRuleEntity

isACRExceptionEnabled

public java.lang.Boolean isACRExceptionEnabled()

Specified by:

isACRExceptionEnabled in interface ICRMDOWorkflowRuleEntity

setPLARExceptionEnabled

public void setPLARExceptionEnabled(java.lang.Integer plarExceptionEnabled)

Specified by:

setPLARExceptionEnabled in interface ICRMDOWorkflowRuleEntity

getPLARExceptionEnabled

public java.lang.Integer getPLARExceptionEnabled()

Specified by:

getPLARExceptionEnabled in interface ICRMDOWorkflowRuleEntity

isPLARExceptionEnabled

public java.lang.Boolean isPLARExceptionEnabled()

Specified by:

isPLARExceptionEnabled in interface ICRMDOWorkflowRuleEntity

setOwnedByGroupExceptionEnabled

public void setOwnedByGroupExceptionEnabled(java.lang.Integer ownedByGroupExceptionEnabled)

Specified by:

setOwnedByGroupExceptionEnabled in interface ICRMDOWorkflowRuleEntity

getOwnedByGroupExceptionEnabled

public java.lang.Integer getOwnedByGroupExceptionEnabled()

Specified by:

getOwnedByGroupExceptionEnabled in interface ICRMDOWorkflowRuleEntity

isOwnedByGroupExceptionEnabled

public java.lang.Boolean isOwnedByGroupExceptionEnabled()

Specified by:

isOwnedByGroupExceptionEnabled in interface ICRMDOWorkflowRuleEntity

getActivityLifeCycleState

public ActivityLifeCycleState getActivityLifeCycleState()

setActivityLifeCycleState

public void setActivityLifeCycleState(ActivityLifeCycleState activityLifeCycleState)

getJobLifeCycleState

public JobLifeCycleState getJobLifeCycleState()

setJobLifeCycleState

public void setJobLifeCycleState(JobLifeCycleState jobLifeCycleState)

getChangeHistory

public java.util.Set<CRMDOServiceRequestChangeHistory> getChangeHistory()

setChangeHistory

public void setChangeHistory(java.util.Set<CRMDOServiceRequestChangeHistory> changeHistory)

getConsumerContactInformation

public CRMDOContactInformation getConsumerContactInformation()

Specified by:

getConsumerContactInformation in interface ICRMDOConsumerApplicationBasedEntity

getConsumerAccountReceivable

public CRMDOAccountReceivable getConsumerAccountReceivable()

Specified by:

getConsumerAccountReceivable in interface ICRMDOConsumerApplicationBasedEntity