com.crm.process.servicerequests

Class CRMUIServiceRequestDefinitionBean

java.lang.Object

com.crm.businessobject.CRMBase

com.crm.process.CRMUI

com.crm.process.CRMUIDefinition

com.crm.process.servicerequests.CRMUIServiceRequestDefinitionBean

All Implemented Interfaces:

java.io.Serializable

public class CRMUIServiceRequestDefinitionBean
extends CRMUIDefinition

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
CRMUIServiceRequestDefinitionBean() Default constructor.

Method Summary

Modifier and Type	Method and Description
com.crm.dataobject.servicerequests.ServiceRequestDefinition	addFinalResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory finalResolutionCategory) Adds a service request final resolution category to the service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	addResponseServiceRequestCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory) Adds a service request response category to the service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	addServiceRequestCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory) Adds a service request category to the service request definition.
java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus>	addServiceRequestStatus(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition) Adds a service request statuse to the service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	addTempResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory tempResolutionCategory) Adds a service request temporary resolution category to the service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	assignDefaultImpact(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Assigns a default impact to a service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	assignDefaultUrgency(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Assigns a default urgency to a service request definition.
java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionImpact>	constructDefinitionImpacts(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Constructs a set of service request definition impacts.
java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriority>	constructDefinitionPriorities(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Constructs a set of service request definition priorities.
java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionUrgency>	constructDefinitionUrgencies(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Constructs a set of service request definition impacts.
java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel>	constructPriorityLevels(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Loads a set of service request definition priority levels.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	createButton() Creates a service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	deleteButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Deletes a service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	editButton() Edits a service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	editButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Loads a service request definition form.
com.crm.framework.main.LookupBuilder	getDefinitionImpactOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Returns the service request definition impact options for priority levels.
com.crm.framework.main.LookupBuilder	getDefinitionUrgencyOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Returns the service request definition urgency options for priority levels.
com.crm.framework.main.LookupBuilder	getImpactOptions() Returns the service request definition impact options.
com.crm.framework.main.LookupBuilder	getImpactOptions(java.lang.String emptyValue) Returns the service request definition impact options.
com.crm.framework.main.LookupBuilder	getInactiveDefinitionOptions() Loads the inactive service request definition options.
com.crm.framework.main.LookupBuilder	getInactiveDefinitionOptions(java.lang.String emptyValue) Loads the inactive service request definition options.
com.crm.framework.main.LookupBuilder	getInactiveServiceRequestDefinitionOptions() Returns inactive service request definition options.
com.crm.framework.main.LookupBuilder	getInactiveServiceRequestDefinitionOptions(java.lang.String emptyValue) Returns inactive service request definition options.
com.crm.framework.main.LookupBuilder	getPriorityOptions() Returns the service request definition priority options.
com.crm.framework.main.LookupBuilder	getPriorityOptions(java.lang.String emptyValue) Returns the service request definition priority options.
com.crm.framework.main.LookupBuilder	getPriorityOptions(java.lang.String emptyValue, com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Returns the priority options.
com.crm.framework.main.LookupBuilder	getTypeOptions() Returns the service request definition types options.
com.crm.framework.main.LookupBuilder	getTypeOptions(java.lang.String emptyValue) Returns the service request definition types options.
com.crm.framework.main.LookupBuilder	getUrgencyOptions() Returns the service request definition urgency options.
com.crm.framework.main.LookupBuilder	getUrgencyOptions(java.lang.String emptyValue) Returns the service request definition urgency options.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadCategoriesTab() Loads the service request categories.
DefinitionActivationForm	loadDefinitionActivationForm(java.util.ArrayList<java.lang.Object> parameters) Creates a definition activation form.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadFinalResolutionCategoriesTab() Loads the service request final resolution categories.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	loadForm() Loads the active service request definition form.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	loadForm(java.lang.String id) Loads a service request definition form.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadImpactsTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Loads the impacts of a service request definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPrioritiesTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Loads the priorities of a service request definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPriorityLevelsTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Loads the priority levels of a service request definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadResponseCategoriesTab() Loads the service request response categories.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadStatusesTab() Loads the service request statuses.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadTemporaryResolutionCategoriesTab() Loads the service request temporary resolution categories.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadUrgenciesTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Loads the urgencies of a service request definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	removeStatusesButton(java.util.ArrayList<com.crm.dataobject.CRMDO> dtoList) Removes statuses from a service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition	saveButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Saves a service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	saveButton(com.crm.dataobject.servicerequests.ServiceRequestDefinition srDefinition) Saves a service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	setCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory) Sets a new service request category on the service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	setFinalResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory finalResolutionCategory) Sets a new service request final resolution category on the service request definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel	setPriorityLevelName(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel priorityLevel)
java.util.ArrayList<com.crm.dataobject.CRMDO>	setPriorityLevelOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel priorityLevel) Set the priority levels of a service request definition
com.crm.dataobject.servicerequests.ServiceRequestDefinition	setResponseCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory) Sets a new service request response category on the service request definition.
com.crm.dataobject.servicerequests.ServiceRequestDefinition	setTempResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition, com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory tempResolutionCategory) Sets a new service request temporary resolution category on the service request definition.
DefinitionActivationForm	submitDefinitionActivationButton(DefinitionActivationForm defActivationForm) Activates a definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	updatePriorityLevels(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition, com.crm.dataobject.CRMDO dto) Updates the priority levels of the service request definition.

Methods inherited from class com.crm.process.CRMUI

addAttachmentButton, addExistingAttachmentButton, addExistingAttachmentsButton, addTrace, assignEntity, echoDto, echoDto, echoDto, echoDtos, getAccountsReceivableEntityOptions, getActiveInactiveOptions, getActiveInactiveOptions, getAllowedDeniedOptions, getAllowedDeniedOptions, getApplicationOptions, getArchiveDataEntityOptions, getArchiveDataEntityOptions, getArchiveEntityOptions, getArchiveEntityOptions, getAssignableEntityOptions, getCurrentDateString, getCurrentDay, getCurrentMonth, getCurrentYear, getDayOfWeekOptions, getDayOfWeekOptions, getDtoFromCollection, getEntityCategoryOptions, getEntityFieldOptions, getEntityOptions, getEntityStateOptions, getEntityStatusOptions, getEntityTypeOptions, getExplicitViewingAccessEntityOptions, getHourOptions, getHourOptions, getImplicitViewingAccessEntityOptions, getModuleOptions, getModulePrintoutOptions, getModuleProcessOptions, getMonthEndDate, getMonthStartDate, getOperatorOptions, getOperatorOptions, getStateOptions, getStringFormattingOptions, getStringFormattingOptions, getTimeOfDayOptions, getTimeOfDayOptions, getTrueFalseOptions, getTrueFalseOptions, getUnitOfTimeOptions, getUnitOfTimeOptions, getWeekEndDate, getWeekStartDate, getYesNoOptions, getYesNoOptions, invoke, load, loadAchivedData, loadAttachmentsTab, loadDaysOfMonthOptions, loadDaysOfMonthOptions, loadEntityAttributeTranslations, loadMonthNumberOptions, loadMonthNumberOptions, loadMonthOptions, loadMonthOptions, readFileContent, removeAttachmentButton, setDefaultLanguage, setDtoAsNotEditable, setDtoAsNotModified, setLanguageTranslations, setMandatoryField, setMandatoryFields, setOwnerGroup

Methods inherited from class com.crm.businessobject.CRMBase

deepCopy, dispatch, getCRMSession, getCRMSessionHandle, getCurrentDate, getEJBHomeInterface, getInitialContext, getSessionContext, setCRMSessionHandle, setInitialContext, setSessionContext

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

CRMUIServiceRequestDefinitionBean

public CRMUIServiceRequestDefinitionBean()

Default constructor.

Method Detail

loadForm

public com.crm.dataobject.servicerequests.ServiceRequestDefinition loadForm()
                                                                     throws java.lang.Exception

Loads the active service request definition form.

Returns:

the loaded form

Throws:

java.lang.Exception

editButton

public com.crm.dataobject.servicerequests.ServiceRequestDefinition editButton()
                                                                       throws java.lang.Exception

Edits a service request definition.

Returns:

the loaded service request definition form

Throws:

java.lang.Exception

saveButton

public com.crm.dataobject.servicerequests.ServiceRequestDefinition saveButton(com.crm.dataobject.servicerequests.ServiceRequestDefinition srDefinition)
                                                                       throws java.lang.Exception

Saves a service request definition.

Parameters:

srDefinition - - the service request definition to save

Returns:

the saved service request definition

Throws:

java.lang.Exception

loadStatusesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadStatusesTab()
                                                              throws java.lang.Exception

Loads the service request statuses.

Returns:

all the service request statuses

Throws:

java.lang.Exception

removeStatusesButton

public java.util.ArrayList<com.crm.dataobject.CRMDO> removeStatusesButton(java.util.ArrayList<com.crm.dataobject.CRMDO> dtoList)
                                                                   throws java.lang.Exception

Removes statuses from a service request definition.

Parameters:

dtoList - a list of statuses to delete

Returns:

a list of deleted statuses

Throws:

java.lang.Exception

loadCategoriesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadCategoriesTab()
                                                                throws java.lang.Exception

Loads the service request categories.

Returns:

the service request categories

Throws:

java.lang.Exception

loadResponseCategoriesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadResponseCategoriesTab()
                                                                        throws java.lang.Exception

Loads the service request response categories.

Returns:

the service request response categories

Throws:

java.lang.Exception

loadTemporaryResolutionCategoriesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadTemporaryResolutionCategoriesTab()
                                                                                   throws java.lang.Exception

Loads the service request temporary resolution categories.

Returns:

the service request temporary resolution categories

Throws:

java.lang.Exception

loadFinalResolutionCategoriesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadFinalResolutionCategoriesTab()
                                                                               throws java.lang.Exception

Loads the service request final resolution categories.

Returns:

the service request final resolution categories

Throws:

java.lang.Exception

addServiceRequestStatus

public java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus> addServiceRequestStatus(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition)
                                                                                                          throws java.lang.Exception

Adds a service request statuse to the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to add the status to

Returns:

the updated list of statuses

Throws:

java.lang.Exception

setCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition setCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                               com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory)

Sets a new service request category on the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to set the category on

serviceRequestCategory - - the new service request category

Returns:

the updated service request definition

addServiceRequestCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition addServiceRequestCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                             com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory)
                                                                                      throws java.lang.Exception

Adds a service request category to the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to add the service request category to

serviceRequestCategory - - the service request category to add

Returns:

the updated service request definition

Throws:

java.lang.Exception

setResponseCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition setResponseCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                       com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory)

Sets a new service request response category on the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to set the category on

serviceRequestResponseCategory - - the new service request category

Returns:

the updated service request definition

addResponseServiceRequestCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition addResponseServiceRequestCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                                     com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory)
                                                                                              throws java.lang.Exception

Adds a service request response category to the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to add the category to

serviceRequestResponseCategory - - the service request response category to add

Returns:

the updated service request definition

Throws:

java.lang.Exception

setTempResolutionCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition setTempResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                             com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory tempResolutionCategory)

Sets a new service request temporary resolution category on the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to set the category on

tempResolutionCategory - - the new service request temporary resolution category

Returns:

the updated service request definition

addTempResolutionCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition addTempResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                             com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory tempResolutionCategory)
                                                                                      throws java.lang.Exception

Adds a service request temporary resolution category to the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to add the category to

tempResolutionCategory - - the service request temporary resolution category to add

Returns:

the updated service request definition

Throws:

java.lang.Exception

setFinalResolutionCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition setFinalResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                              com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory finalResolutionCategory)

Sets a new service request final resolution category on the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to set the category on

finalResolutionCategory - - the new service request final resolution category

Returns:

the updated service request definition

addFinalResolutionCategory

public com.crm.dataobject.servicerequests.ServiceRequestDefinition addFinalResolutionCategory(com.crm.dataobject.servicerequests.ServiceRequestDefinition serviceRequestDefinition,
                                                                                              com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory finalResolutionCategory)
                                                                                       throws java.lang.Exception

Adds a service request final resolution category to the service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to add the category to

finalResolutionCategory - - the service request final resolution category to add

Returns:

the updated service request definition

Throws:

java.lang.Exception

loadForm

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition loadForm(java.lang.String id)
                                                                          throws java.lang.Exception

Loads a service request definition form.

Parameters:

id - - the service request definition id to load

Returns:

the loaded form

Throws:

java.lang.Exception

createButton

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition createButton()
                                                                              throws java.lang.Exception

Creates a service request definition.

Returns:

a service request definition.

Throws:

java.lang.Exception

saveButton

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition saveButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                            throws java.lang.Exception

Saves a service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to save

Returns:

the saved service request definition

Throws:

java.lang.Exception

editButton

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition editButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                            throws java.lang.Exception

Loads a service request definition form.

Parameters:

serviceRequestDefinition - - the service request definition to load

Returns:

the loaded form

Throws:

java.lang.Exception

deleteButton

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition deleteButton(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                              throws java.lang.Exception

Deletes a service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to delete

Returns:

the deleted service request definition

Throws:

java.lang.Exception

submitDefinitionActivationButton

public DefinitionActivationForm submitDefinitionActivationButton(DefinitionActivationForm defActivationForm)
                                                          throws java.lang.Exception

Activates a definition.

Specified by:

submitDefinitionActivationButton in class CRMUIDefinition

Parameters:

defActivationForm - - the definition activation form to activate

Returns:

the updated form

Throws:

java.lang.Exception

loadDefinitionActivationForm

public DefinitionActivationForm loadDefinitionActivationForm(java.util.ArrayList<java.lang.Object> parameters)
                                                      throws java.lang.Exception

Creates a definition activation form.

Specified by:

loadDefinitionActivationForm in class CRMUIDefinition

Parameters:

parameters - - a list of object parameters

Returns:

the created definition form

Throws:

java.lang.Exception

getInactiveServiceRequestDefinitionOptions

public com.crm.framework.main.LookupBuilder getInactiveServiceRequestDefinitionOptions()
                                                                                throws java.lang.Exception

Returns inactive service request definition options.

Returns:

the inactive service request definition options

Throws:

java.lang.Exception

getInactiveServiceRequestDefinitionOptions

public com.crm.framework.main.LookupBuilder getInactiveServiceRequestDefinitionOptions(java.lang.String emptyValue)
                                                                                throws java.lang.Exception

Returns inactive service request definition options.

Parameters:

emptyValue - - an empty value for an inactive service request definition

Returns:

the inactive service request definition options

Throws:

java.lang.Exception

getInactiveDefinitionOptions

public com.crm.framework.main.LookupBuilder getInactiveDefinitionOptions()
                                                                  throws java.lang.Exception

Loads the inactive service request definition options.

Returns:

the inactive service request definition options

Throws:

java.lang.Exception

getInactiveDefinitionOptions

public com.crm.framework.main.LookupBuilder getInactiveDefinitionOptions(java.lang.String emptyValue)
                                                                  throws java.lang.Exception

Loads the inactive service request definition options.

Parameters:

emptyValue - - an empty value for a service request definition

Returns:

the inactive service request definition options

Throws:

java.lang.Exception

loadImpactsTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadImpactsTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                             throws java.lang.Exception

Loads the impacts of a service request definition.

Parameters:

definition - - the service request definition to load the impacts from

Returns:

a list of impacts of the given service request definition

Throws:

java.lang.Exception

loadUrgenciesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadUrgenciesTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                               throws java.lang.Exception

Loads the urgencies of a service request definition.

Parameters:

definition - - the service request definition to load the urgencies from

Returns:

a list of urgencies of the given service request definition

Throws:

java.lang.Exception

loadPrioritiesTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPrioritiesTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                                throws java.lang.Exception

Loads the priorities of a service request definition.

Parameters:

definition - - the service request definition to load the priorities from

Returns:

a list of priorities of the given service request definition

Throws:

java.lang.Exception

loadPriorityLevelsTab

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPriorityLevelsTab(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                                    throws java.lang.Exception

Loads the priority levels of a service request definition.

Parameters:

definition - - the service request definition to load the priority levels from

Returns:

a list of priority levels of the given service request definition

Throws:

java.lang.Exception

getImpactOptions

public com.crm.framework.main.LookupBuilder getImpactOptions()
                                                      throws java.lang.Exception

Returns the service request definition impact options.

Returns:

the service request definition impact options

Throws:

java.lang.Exception

getImpactOptions

public com.crm.framework.main.LookupBuilder getImpactOptions(java.lang.String emptyValue)
                                                      throws java.lang.Exception

Returns the service request definition impact options.

Parameters:

emptyValue - - an empty value for an impact

Returns:

the service request definition impact options

Throws:

java.lang.Exception

getUrgencyOptions

public com.crm.framework.main.LookupBuilder getUrgencyOptions()
                                                       throws java.lang.Exception

Returns the service request definition urgency options.

Returns:

the service request definition urgency options

Throws:

java.lang.Exception

getUrgencyOptions

public com.crm.framework.main.LookupBuilder getUrgencyOptions(java.lang.String emptyValue)
                                                       throws java.lang.Exception

Returns the service request definition urgency options.

Parameters:

emptyValue - - an empty value for an urgency

Returns:

the service request definition urgency options

Throws:

java.lang.Exception

getDefinitionImpactOptions

public com.crm.framework.main.LookupBuilder getDefinitionImpactOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                                throws java.lang.Exception

Returns the service request definition impact options for priority levels.

Returns:

the service request definition urgency options

Throws:

java.lang.Exception

getDefinitionUrgencyOptions

public com.crm.framework.main.LookupBuilder getDefinitionUrgencyOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                                 throws java.lang.Exception

Returns the service request definition urgency options for priority levels.

Returns:

the service request definition urgency options

Throws:

java.lang.Exception

getTypeOptions

public com.crm.framework.main.LookupBuilder getTypeOptions()
                                                    throws java.lang.Exception

Returns the service request definition types options.

Returns:

the service request definition types options

Throws:

java.lang.Exception

getTypeOptions

public com.crm.framework.main.LookupBuilder getTypeOptions(java.lang.String emptyValue)
                                                    throws java.lang.Exception

Returns the service request definition types options.

Parameters:

emptyValue - - an empty value for a priority

Returns:

the service request definition type options

Throws:

java.lang.Exception

getPriorityOptions

public com.crm.framework.main.LookupBuilder getPriorityOptions()
                                                        throws java.lang.Exception

Returns the service request definition priority options.

Returns:

the service request definition priority options

Throws:

java.lang.Exception

getPriorityOptions

public com.crm.framework.main.LookupBuilder getPriorityOptions(java.lang.String emptyValue)
                                                        throws java.lang.Exception

Returns the service request definition priority options.

Parameters:

emptyValue - - an empty value for a priority

Returns:

the service request definition priority options

Throws:

java.lang.Exception

constructPriorityLevels

public java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel> constructPriorityLevels(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                                                           throws java.lang.Exception

Loads a set of service request definition priority levels.

Returns:

a set of service request definition priority levels

Throws:

java.lang.Exception

setPriorityLevelOptions

public java.util.ArrayList<com.crm.dataobject.CRMDO> setPriorityLevelOptions(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition,
                                                                             com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel priorityLevel)
                                                                      throws java.lang.Exception

Set the priority levels of a service request definition

Parameters:

serviceRequestDefinition -

priorityLevel -

Returns:

a list of physical goods for the given service request

Throws:

java.lang.Exception

constructDefinitionImpacts

public java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionImpact> constructDefinitionImpacts(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                                                       throws java.lang.Exception

Constructs a set of service request definition impacts.

Returns:

a set of service request definition impacts

Throws:

java.lang.Exception

constructDefinitionUrgencies

public java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionUrgency> constructDefinitionUrgencies(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                                                          throws java.lang.Exception

Constructs a set of service request definition impacts.

Returns:

a set of service request definition impacts

Throws:

java.lang.Exception

constructDefinitionPriorities

public java.util.ArrayList<com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriority> constructDefinitionPriorities(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                                                            throws java.lang.Exception

Constructs a set of service request definition priorities.

Returns:

a set of service request definition priorities

Throws:

java.lang.Exception

getPriorityOptions

public com.crm.framework.main.LookupBuilder getPriorityOptions(java.lang.String emptyValue,
                                                               com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                        throws java.lang.Exception

Returns the priority options.

Parameters:

emptyValue - - an empty value for a priority

Returns:

the priority options

Throws:

java.lang.Exception

assignDefaultImpact

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition assignDefaultImpact(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                     throws java.lang.Exception

Assigns a default impact to a service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to assign the default impact to

Returns:

the updated service request definition

Throws:

java.lang.Exception

assignDefaultUrgency

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition assignDefaultUrgency(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                                                      throws java.lang.Exception

Assigns a default urgency to a service request definition.

Parameters:

serviceRequestDefinition - - the service request definition to assign the default urgency to

Returns:

the updated service request definition

Throws:

java.lang.Exception

updatePriorityLevels

public java.util.ArrayList<com.crm.dataobject.CRMDO> updatePriorityLevels(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition,
                                                                          com.crm.dataobject.CRMDO dto)
                                                                   throws java.lang.Exception

Updates the priority levels of the service request definition.

Parameters:

definition - - the service request definition to update the priority levels

Returns:

the list of priority levels

Throws:

java.lang.Exception

setPriorityLevelName

public com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel setPriorityLevelName(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinitionPriorityLevel priorityLevel)