com.crm.process.servicerequests

Class CRMProcessServiceRequestBean

java.lang.Object

com.crm.businessobject.CRMBase

com.crm.process.CRMProcess

com.crm.process.servicerequests.CRMProcessServiceRequestBean

All Implemented Interfaces:

java.io.Serializable

public class CRMProcessServiceRequestBean
extends CRMProcess

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
CRMProcessServiceRequestBean() Default constructor.

Method Summary

Modifier and Type	Method and Description
com.crm.dataobject.servicerequests.CRMDOServiceRequest	complete(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Completes a service request process: The service request's actual completed date is set Validate if service request can complete Validate and save service request
com.crm.dataobject.servicerequests.CRMDOServiceRequest	complete(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status) Completes a service request process: The service request's actual completed date is set Validate if service request can complete Validate and save service request
com.crm.dataobject.servicerequests.CRMDOServiceRequest	create(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Creates a service request and sends communications based on the event-based communication definition Validate and save service request
void	dynamicAction(java.lang.String action, java.lang.String serviceRequestID, java.lang.String contactInformationID, java.lang.String organisationID, java.lang.String redirectionURL, java.lang.String token) Update a service request based on dynamic action
com.crm.dataobject.servicerequests.CRMDOServiceRequest	finalAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation) Updates a service request by setting the final resolution information and sends communications based on the event-based communication definition Validate if service request can be final accepted Validate and save service request
com.crm.dataobject.servicerequests.CRMDOServiceRequest	finalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Updates a service request by setting the final resolve information and sends communications based on the event-based communication definition Validate if service request can be final resolved Validate and save service request The following fields must be set: Status related to final resolved life cycle state, final resolution date, final resolution category, final resolved by user Extra field can be set: final resolution description, final resolution accepted contact
com.crm.dataobject.servicerequests.CRMDOServiceRequest	finalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status, com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory category, com.crm.dataobject.users.CRMDOUser resolvedByUser, java.util.Date finalResolutionDate, java.lang.String description, com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy) Updates a service request by setting the final resolve information and sends communications based on the event-based communication definition Validate if service request can be final resolved Validate and save service request The following fields must be set: Status related to final resolved life cycle state, final resolution date, final resolution category, final resolved by user Extra field can be set: final resolution description, final resolution accepted contact
com.crm.dataobject.servicerequests.CRMDOServiceRequest	respond(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be responsed Validate and save service request The following fields must be set: Status related to responded life cycle state, response date, response category, responsed user Extra field can be set: response description, response accepted contact(if the response category requires acceptance)
com.crm.dataobject.servicerequests.CRMDOServiceRequest	respond(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status, com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory category, com.crm.dataobject.users.CRMDOUser responseUser, java.util.Date responseDate, java.lang.String description, com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy) Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be responsed Validate and save service request The following fields must be set: Status related to responded life cycle state, response date, response category, response user Extra field can be set: response description, response accepted contact(if the response category requires acceptance)
com.crm.dataobject.servicerequests.CRMDOServiceRequest	responseAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation) Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be accepted Validate and save service request
com.crm.dataobject.servicerequests.CRMDOServiceRequest	temporaryAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation) Updates a service request by setting the temporary resolution information and sends communications based on the event-based communication definition Validate if service request can be temporary accepted Validate and save service request
com.crm.dataobject.servicerequests.CRMDOServiceRequest	temporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Updates a service request by setting the temporary resolve information and sends communications based on the event-based communication definition Validate if service request can be temporary resolved Validate and save service request The following fields must be set: Status related to temporary resolved life cycle state, temporary resolution date, temporary resolution category, temporary resolved user Extra field can be set: temporary resolution description, temporary resolution accepted contact
com.crm.dataobject.servicerequests.CRMDOServiceRequest	temporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status, com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory category, com.crm.dataobject.users.CRMDOUser resolvedByUser, java.util.Date tempResolutionDate, java.lang.String description, com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy) Updates a service request by setting the temporary resolve information and sends communications based on the event-based communication definition Validate if service request can be temporary resolved Validate and save service request The following fields must be set: Status related to temporary resolved life cycle state, temporary resolution date, temporary resolution category, temporary resolved user Extra field can be set: temporary resolution description, temporary resolution accepted contact
com.crm.dataobject.servicerequests.CRMDOServiceRequest	update(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Updates a service request and sends communications based on the event-based communication definition Validate and save service request

Methods inherited from class com.crm.process.CRMProcess

createCronExpressionFromDate, createCronExpressionFromDate, setMandatoryField

Methods inherited from class com.crm.businessobject.CRMBase

deepCopy, dispatch, getCRMSession, getCRMSessionHandle, getCurrentDate, getEJBHomeInterface, getInitialContext, getSessionContext, invoke, setCRMSessionHandle, setInitialContext, setSessionContext

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

CRMProcessServiceRequestBean

public CRMProcessServiceRequestBean()

Default constructor.

Method Detail

create

public com.crm.dataobject.servicerequests.CRMDOServiceRequest create(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                              throws java.lang.Exception

Creates a service request and sends communications based on the event-based communication definition Validate and save service request

Parameters:

serviceRequest - - the service request to create

Returns:

a created service request

Throws:

java.lang.Exception

update

public com.crm.dataobject.servicerequests.CRMDOServiceRequest update(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                              throws java.lang.Exception

Updates a service request and sends communications based on the event-based communication definition Validate and save service request

Parameters:

serviceRequest - - the service request to update

Returns:

the updated service request

Throws:

java.lang.Exception

temporaryResolve

public com.crm.dataobject.servicerequests.CRMDOServiceRequest temporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                               com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status,
                                                                               com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory category,
                                                                               com.crm.dataobject.users.CRMDOUser resolvedByUser,
                                                                               java.util.Date tempResolutionDate,
                                                                               java.lang.String description,
                                                                               com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy)
                                                                        throws java.lang.Exception

Updates a service request by setting the temporary resolve information and sends communications based on the event-based communication definition Validate if service request can be temporary resolved Validate and save service request The following fields must be set: Status related to temporary resolved life cycle state, temporary resolution date, temporary resolution category, temporary resolved user Extra field can be set: temporary resolution description, temporary resolution accepted contact

Parameters:

serviceRequest - - the service request to temporary resolve

status - - the status to set on the service request

category - - the temporary resolution category to set on the service request

resolvedByUser - - the temporary resolved by user to set on the service request

tempResolutionDate - - the temporary resolution date to set on the service request(if not specified the current date is set)

description - - the temporary resolution description to set on the service request

acceptedBy - - the temporary resolution accepted contact to set on the service request

Returns:

the updated service request

Throws:

java.lang.Exception

temporaryResolve

public com.crm.dataobject.servicerequests.CRMDOServiceRequest temporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                        throws java.lang.Exception

Updates a service request by setting the temporary resolve information and sends communications based on the event-based communication definition Validate if service request can be temporary resolved Validate and save service request The following fields must be set: Status related to temporary resolved life cycle state, temporary resolution date, temporary resolution category, temporary resolved user Extra field can be set: temporary resolution description, temporary resolution accepted contact

Parameters:

serviceRequest - - the service request to temporary resolve

Returns:

the updated service request

Throws:

java.lang.Exception

respond

public com.crm.dataobject.servicerequests.CRMDOServiceRequest respond(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                      com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status,
                                                                      com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory category,
                                                                      com.crm.dataobject.users.CRMDOUser responseUser,
                                                                      java.util.Date responseDate,
                                                                      java.lang.String description,
                                                                      com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy)
                                                               throws java.lang.Exception

Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be responsed Validate and save service request The following fields must be set: Status related to responded life cycle state, response date, response category, response user Extra field can be set: response description, response accepted contact(if the response category requires acceptance)

Parameters:

serviceRequest - - the service request to temporary resolve

status - - the status to set on the service request

category - - the response category to set on the service request

responseUser - - the responsed by user to set on the service request

responseDate - - the response date to set on the service request(if not specified the current date is set)

description - - the response description to set on the service request

acceptedBy - - the response accepted contact to set on the service request

Returns:

the updated service request

Throws:

java.lang.Exception

respond

public com.crm.dataobject.servicerequests.CRMDOServiceRequest respond(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                               throws java.lang.Exception

Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be responsed Validate and save service request The following fields must be set: Status related to responded life cycle state, response date, response category, responsed user Extra field can be set: response description, response accepted contact(if the response category requires acceptance)

Parameters:

serviceRequest - - the service request to respond

Returns:

the updated service request

Throws:

java.lang.Exception

finalResolve

public com.crm.dataobject.servicerequests.CRMDOServiceRequest finalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                           com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status,
                                                                           com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory category,
                                                                           com.crm.dataobject.users.CRMDOUser resolvedByUser,
                                                                           java.util.Date finalResolutionDate,
                                                                           java.lang.String description,
                                                                           com.crm.dataobject.contactinfo.CRMDOContactInformation acceptedBy)
                                                                    throws java.lang.Exception

Updates a service request by setting the final resolve information and sends communications based on the event-based communication definition Validate if service request can be final resolved Validate and save service request The following fields must be set: Status related to final resolved life cycle state, final resolution date, final resolution category, final resolved by user Extra field can be set: final resolution description, final resolution accepted contact

Parameters:

serviceRequest - - the service request to final resolve

status - - the status to set on the service request

category - - the final resolution category to set on the service request

resolvedByUser - - the final resolved by user to set on the service request

finalResolutionDate - - the final resolution date to set on the service request(if not specified the current date is set)

description - - the final resolution description to set on the service request

acceptedBy - - the final resolution accepted contact to set on the service request

Returns:

the updated service request

Throws:

java.lang.Exception

finalResolve

public com.crm.dataobject.servicerequests.CRMDOServiceRequest finalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                    throws java.lang.Exception

Updates a service request by setting the final resolve information and sends communications based on the event-based communication definition Validate if service request can be final resolved Validate and save service request The following fields must be set: Status related to final resolved life cycle state, final resolution date, final resolution category, final resolved by user Extra field can be set: final resolution description, final resolution accepted contact

Parameters:

serviceRequest - - the service request to final resolve

Returns:

the updated service request

Throws:

java.lang.Exception

complete

public com.crm.dataobject.servicerequests.CRMDOServiceRequest complete(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                       com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status)
                                                                throws java.lang.Exception

Completes a service request process: The service request's actual completed date is set Validate if service request can complete Validate and save service request

Parameters:

serviceRequest - - the service request to complete

status - - the status to update the service request

Returns:

the updated service request

Throws:

java.lang.Exception

complete

public com.crm.dataobject.servicerequests.CRMDOServiceRequest complete(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                throws java.lang.Exception

Completes a service request process: The service request's actual completed date is set Validate if service request can complete Validate and save service request

Parameters:

serviceRequest - - the service request to complete

Returns:

the updated service request

Throws:

java.lang.Exception

responseAccept

public com.crm.dataobject.servicerequests.CRMDOServiceRequest responseAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                             com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation)
                                                                      throws java.lang.Exception

Updates a service request by setting the response information and sends communications based on the event-based communication definition Validate if service request can be accepted Validate and save service request

Parameters:

serviceRequest - - the service request to update

contactInformation - - the contact information to response accept the service request

Returns:

the updated service request

Throws:

java.lang.Exception

temporaryAccept

public com.crm.dataobject.servicerequests.CRMDOServiceRequest temporaryAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                              com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation)
                                                                       throws java.lang.Exception

Updates a service request by setting the temporary resolution information and sends communications based on the event-based communication definition Validate if service request can be temporary accepted Validate and save service request

Parameters:

serviceRequest - - the service request to update

contactInformation - - the contact information to temporary accept the service request

Returns:

the updated service request

Throws:

java.lang.Exception

finalAccept

public com.crm.dataobject.servicerequests.CRMDOServiceRequest finalAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                          com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation)
                                                                   throws java.lang.Exception

Updates a service request by setting the final resolution information and sends communications based on the event-based communication definition Validate if service request can be final accepted Validate and save service request

Parameters:

serviceRequest - - the service request to update

contactInformation - - the contact information to final accept the service request

Returns:

the updated service request

Throws:

java.lang.Exception

dynamicAction

public void dynamicAction(java.lang.String action,
                          java.lang.String serviceRequestID,
                          java.lang.String contactInformationID,
                          java.lang.String organisationID,
                          java.lang.String redirectionURL,
                          java.lang.String token)
                   throws java.lang.Exception,
                          com.crm.exception.InvalidLinkException

Update a service request based on dynamic action

Parameters:

action - - the action to execute

serviceRequestID - - the id of the service request

contactInformationID - - the id of the contact information

organisationID - - the id of the organisation

redirectionURL - - the redirection URL

token - - the token to validate the action

Throws:

java.lang.Exception

com.crm.exception.InvalidLinkException