com.crm.businessobject.servicerequests

Class CRMBOServiceRequestTypeBean

java.lang.Object

com.crm.businessobject.CRMBase

com.crm.businessobject.CRMBO

com.crm.businessobject.servicerequests.CRMBOServiceRequestTypeBean

All Implemented Interfaces:

java.io.Serializable

public class CRMBOServiceRequestTypeBean
extends CRMBO

Session Bean implementation class CRMBOServiceRequestTypeBean

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
CRMBOServiceRequestTypeBean() Default constructor.

Method Summary

Modifier and Type	Method and Description
com.crm.dataobject.communications.CRMDOCommunication	copyFromCommunicationAttributesType(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.communications.CRMDOCommunication communication, com.crm.dataobject.servicerequests.ServiceRequestCommunicationState communicationState, com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition) Copies communication attributes from service request type into a communication.
java.util.ArrayList<java.lang.String>	getDefaultAssociations() Returns the default associated data objects of a service request type.
java.lang.Boolean	ifTemporaryResolutionStatusExists(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Checks if a service request's type status with life cycle state Temporary Resolution exists.
boolean	isAllowed(com.crm.dataobject.products.CRMDOProduct product, com.crm.dataobject.jobs.CRMDOJob job) Checks if a product is allowed based on a job.
boolean	isAllowed(com.crm.dataobject.products.CRMDOProduct product, com.crm.dataobject.subscriptions.CRMDOSubscription subscription) Checks if a product is allowed based on a subscription.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type, com.crm.dataobject.activities.CRMDOActivityType activityType) Checks if an activity type is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type, com.crm.dataobject.jobs.CRMDOJobType jobType) Checks if a job type is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.products.CRMDOProduct product, com.crm.dataobject.products.CRMDOProductType productType, com.crm.dataobject.products.ProductTypeClassification productTypeClassification) Checks if a product (or product type) is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory) Checks if a service request type category is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory serviceRequestFinalResCategory) Checks if a service request type final resolution category is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory) Checks if a service request type response category is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus) Checks if a service request status is allowed based on a service request type.
boolean	isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory serviceRequestTempResCategory) Checks if a service request type temporary resolution category is allowed based on a service request type.
boolean	isAllowedTemporaryResolution(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Checks if a service request temporary resolution is allowed based on a service request type.
boolean	isCommunicationSettingEnabled(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.ServiceRequestCommunicationState communicationState) Checks if a service request's type communication setting is enabled.
java.lang.Boolean	isUsedByIncompleteServiceRequest(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Checks if a service request type is used by a non completed service request.
java.lang.Boolean	isUsedByServiceRequestDefinition(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Checks if a service request type is used by an active service request definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition) Loads a list of activity types based on the active activity definition.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition, java.util.ArrayList<java.lang.String> associations) Loads a list of activity types based on the active activity definition.
com.crm.dataobject.servicerequests.CRMDOServiceRequestType	loadByAltCode(java.lang.String number, java.util.ArrayList<java.lang.String> associations)
com.crm.dataobject.servicerequests.CRMDOServiceRequestType	loadByName(java.lang.String name)
com.crm.dataobject.servicerequests.CRMDOServiceRequestType	loadByName(java.lang.String name, java.util.ArrayList<java.lang.String> associations)

Methods inherited from class com.crm.businessobject.CRMBO

construct, construct, construct, construct, construct, construct, construct, construct, construct, createAndUpdate, delete, delete, delete, getDOName, getDOName, getNextSequenceNumber, getNextSequenceNumber, getNumberScheme, isAssignable, load, load, load, load, load, load, load, load, load, loadAll, loadAll, loadAll, loadAllEntityStatusDO, loadAllEntityStatusDO, loadDataObject, loadDataObject, loadDataObject, loadDataObjects, loadEntityCategoryDO, loadEntityCategoryDO, loadEntityDO, loadEntityDO, loadEntityStatusDO, loadEntityStatusDO, parseAssociations, parseAssociations, save, save, save, saveCRMDOCollection, saveImages, setMandatoryFields, setNumberScheme, validateAndDelete, validateAndSave, validateAndSave, validateAndSave, validateApprovalRequestEntity, validateFormatSettings, validateFormatSettings, validateOnDelete, validateOnDelete, validateOnDelete, validateOnSave, validateOnSave, validateOnSave

Methods inherited from class com.crm.businessobject.CRMBase

deepCopy, dispatch, getCRMSession, getCRMSessionHandle, getCurrentDate, getEJBHomeInterface, getInitialContext, getSessionContext, invoke, setCRMSessionHandle, setInitialContext, setSessionContext

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

CRMBOServiceRequestTypeBean

public CRMBOServiceRequestTypeBean()

Default constructor.

Method Detail

isUsedByIncompleteServiceRequest

public java.lang.Boolean isUsedByIncompleteServiceRequest(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                                   throws java.lang.Exception

Checks if a service request type is used by a non completed service request.

Parameters:

serviceRequestType - - the service request type to check

Returns:

true if the service request type is used by a non completed service request, false if not

Throws:

java.lang.Exception

isUsedByServiceRequestDefinition

public java.lang.Boolean isUsedByServiceRequestDefinition(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                                   throws java.lang.Exception

Checks if a service request type is used by an active service request definition.

Parameters:

serviceRequestType - - the service request type to check

Returns:

true if the service request type is used by an active service request definition, false if not

Throws:

java.lang.Exception

isAllowedTemporaryResolution

public boolean isAllowedTemporaryResolution(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                     throws java.lang.Exception

Checks if a service request temporary resolution is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

Returns:

true if the service request temporary resolution is allowed based on a service request type, false if not

Throws:

java.lang.Exception

getDefaultAssociations

public java.util.ArrayList<java.lang.String> getDefaultAssociations()

Returns the default associated data objects of a service request type.

Specified by:

getDefaultAssociations in class CRMBO

Returns:

the default associated data objects of the service request type

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.products.CRMDOProduct product,
                         com.crm.dataobject.products.CRMDOProductType productType,
                         com.crm.dataobject.products.ProductTypeClassification productTypeClassification)
                  throws java.lang.Exception

Checks if a product (or product type) is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

product - - the product to check

productType - - the product type to check

Returns:

true if the product (or product type) is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus)
                  throws java.lang.Exception

Checks if a service request status is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

serviceRequestStatus - - the service request status to check

Returns:

true if the service request status is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory)
                  throws java.lang.Exception

Checks if a service request type category is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

serviceRequestCategory - - the service request category to check

Returns:

true if the service request category is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.servicerequests.CRMDOServiceRequestResponseCategory serviceRequestResponseCategory)
                  throws java.lang.Exception

Checks if a service request type response category is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

serviceRequestResponseCategory - - the service request response category to check

Returns:

true if the service request response category is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.servicerequests.CRMDOServiceRequestTempResCategory serviceRequestTempResCategory)
                  throws java.lang.Exception

Checks if a service request type temporary resolution category is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

serviceRequestTempResCategory - - the service request temporary resolution category to check

Returns:

true if the service request temporary resolution category is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                         com.crm.dataobject.servicerequests.CRMDOServiceRequestFinalResCategory serviceRequestFinalResCategory)
                  throws java.lang.Exception

Checks if a service request type final resolution category is allowed based on a service request type.

Parameters:

serviceRequestType - - the service request type to check

serviceRequestFinalResCategory - - the service request final resolution category to check

Returns:

true if the service request final resolution category is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type,
                         com.crm.dataobject.activities.CRMDOActivityType activityType)
                  throws java.lang.Exception

Checks if an activity type is allowed based on a service request type.

Parameters:

type - - the service request type to check

activityType - - the activity type to check

Returns:

true if the activity type is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type,
                         com.crm.dataobject.jobs.CRMDOJobType jobType)
                  throws java.lang.Exception

Checks if a job type is allowed based on a service request type.

Parameters:

type - - the service request type to check

jobType - - the job type to check

Returns:

true if the job type is allowed based on a service request type, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.products.CRMDOProduct product,
                         com.crm.dataobject.jobs.CRMDOJob job)
                  throws java.lang.Exception

Checks if a product is allowed based on a job.

Parameters:

product - - the product to check

job - - the job to check

Returns:

true if the product is allowed based on a job, false if not

Throws:

java.lang.Exception

isAllowed

public boolean isAllowed(com.crm.dataobject.products.CRMDOProduct product,
                         com.crm.dataobject.subscriptions.CRMDOSubscription subscription)
                  throws java.lang.Exception

Checks if a product is allowed based on a subscription.

Parameters:

product - - the product to check

subscription - - the subscription to check

Returns:

true if the product is allowed based on a subscription, false if not

Throws:

java.lang.Exception

loadByName

public com.crm.dataobject.servicerequests.CRMDOServiceRequestType loadByName(java.lang.String name)
                                                                      throws java.lang.Exception

Throws:

java.lang.Exception

loadByName

public com.crm.dataobject.servicerequests.CRMDOServiceRequestType loadByName(java.lang.String name,
                                                                             java.util.ArrayList<java.lang.String> associations)
                                                                      throws java.lang.Exception

Throws:

java.lang.Exception

loadByAltCode

public com.crm.dataobject.servicerequests.CRMDOServiceRequestType loadByAltCode(java.lang.String number,
                                                                                java.util.ArrayList<java.lang.String> associations)
                                                                         throws java.lang.Exception

Throws:

java.lang.Exception

isCommunicationSettingEnabled

public boolean isCommunicationSettingEnabled(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                             com.crm.dataobject.servicerequests.ServiceRequestCommunicationState communicationState)

Checks if a service request's type communication setting is enabled.

Parameters:

serviceRequestType - - the service request type to check

communicationState - - the communication state of the communication setting

Returns:

true if the communication state is enabled, else false.

copyFromCommunicationAttributesType

public com.crm.dataobject.communications.CRMDOCommunication copyFromCommunicationAttributesType(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                                                com.crm.dataobject.communications.CRMDOCommunication communication,
                                                                                                com.crm.dataobject.servicerequests.ServiceRequestCommunicationState communicationState,
                                                                                                com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition definition)
                                                                                         throws java.lang.Exception

Copies communication attributes from service request type into a communication.

Parameters:

serviceRequestType - - the service request type to copy the information from

communication - - the communication to copy the template attributes

communicationState - - the communication state

definition - - the active service request definition to copy attributes from

Returns:

the communication with the copied communication template attributes

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition)
                                                   throws java.lang.Exception

Loads a list of activity types based on the active activity definition.

Parameters:

serviceRequestDefinition - - the active activity definition to load the activity types for

Returns:

a list of activity types based on the active activity definition

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestDefinition serviceRequestDefinition,
                                                          java.util.ArrayList<java.lang.String> associations)
                                                   throws java.lang.Exception

Loads a list of activity types based on the active activity definition.

Parameters:

serviceRequestDefinition - - the active activity definition to load the activity types for

associations - - a list of associated data objects

Returns:

a list of activity types based on the active activity definition

Throws:

java.lang.Exception

ifTemporaryResolutionStatusExists

public java.lang.Boolean ifTemporaryResolutionStatusExists(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                                    throws java.lang.Exception

Checks if a service request's type status with life cycle state Temporary Resolution exists.

Parameters:

serviceRequestType - - the service request type to check

Returns:

true if a service request's type status with life cycle state Temporary Resolution exists, else false.

Throws:

java.lang.Exception