com.crm.businessobject.servicerequests

Class CRMBOServiceRequestBean

java.lang.Object

com.crm.businessobject.CRMBase

com.crm.businessobject.CRMBO

com.crm.businessobject.CRMBOAssignableEntityBean

com.crm.businessobject.servicerequests.CRMBOServiceRequestBean

All Implemented Interfaces:

java.io.Serializable

public class CRMBOServiceRequestBean
extends CRMBOAssignableEntityBean

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
CRMBOServiceRequestBean() Default constructor.

Method Summary

Modifier and Type	Method and Description
com.crm.dataobject.servicerequests.CRMDOServiceRequest	calculateEstimation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Calculates the estimated completion time of a service request.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	calculateExpectedCompletionDate(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Calculates the expected completion date of a service request.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	calculateTimeOverdue(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Calculates the time passed from the service request expected completion date.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	calculateTimeToCompletion(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Calculates the time left until a service request is completed.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	copyEstimation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Copies the estimated completion time from an service request type to a service request.
java.util.ArrayList<java.lang.String>	getDefaultAssociations() Returns the default associated data objects of a service request.
java.lang.Boolean	isJobExists(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Checks if a job exists based on service request.
java.lang.Boolean	isJobExists(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.jobs.CRMDOJob job) Checks if a job exists based on service request.
java.lang.Boolean	isUsedByActivity(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Checks if the service request is used by an activity.
java.lang.Boolean	isUsedByDraftCommunication(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Checks if the service request is used by a draft communication.
java.lang.Boolean	isUsedByJob(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Checks if the service request is used by a job.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.accounts.CRMDOAccountReceivable account) Loads a list of service requests by an account.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.accounts.CRMDOAccountReceivable account, java.util.ArrayList<java.lang.String> associations) Loads a list of service requests by an account.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory category) Loads a list of service requests by a category.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status) Loads a list of service requests by a status.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type) Loads a list of service requests by a type.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory, com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation, com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState lifeCycleState, com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState excludeLifeCycleState, java.util.Date overdueDate, java.util.Date nearExpectedCompletionDate, java.util.ArrayList<java.lang.String> associations) Loads a list of service requests based on a number of criteria.
java.util.ArrayList<com.crm.dataobject.CRMDO>	load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory, com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation, com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState lifeCycleState, com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState excludeLifeCycleState, java.util.Date overdueDate, java.util.Date nearExpectedCompletionDate, java.lang.Boolean responseAccepted, java.lang.Boolean tempResAccepted, java.lang.Boolean finalResAccepted, java.util.ArrayList<java.lang.String> associations) Loads a list of service requests based on a number of criteria.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	loadAdditionalInformation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Loads additional information of a service request.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	loadByNumber(java.lang.String number) Loads a service request by a number.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	loadByNumber(java.lang.String number, java.util.ArrayList<java.lang.String> associations) Loads a service request by a number.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadCompleted(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.util.ArrayList<java.lang.String> associations) Loads a list of service requests in progress.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadCompleted(com.crm.dataobject.contactinfo.CRMDOContactInformation contact) Loads a list of completed service requests related to a contact.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadIncomplete() Loads a list of incomplete service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadIncomplete(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.lang.Integer totalTime, com.crm.framework.util.UnitOfTime totalTimeUOT) Loads a list of incomplete service requests by an account and a service request type.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadIncomplete(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.lang.Integer totalTime, com.crm.framework.util.UnitOfTime totalTimeUOT, java.util.ArrayList<java.lang.String> associations)
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadIncomplete(com.crm.dataobject.contactinfo.CRMDOContactInformation contact) Loads a list of incomplete service requests related to a contact.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadIncomplete(java.lang.Integer totalTime, com.crm.framework.util.UnitOfTime totalTimeUOT) Loads a list of service requests that are near to the expected completion date.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue() Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType) Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.util.ArrayList<java.lang.String> associations) Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.util.Date overdueDate) Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.util.Date overdueDate, java.util.ArrayList<java.lang.String> associations) Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadOverdue(java.util.Date overdueDate) Loads a list of overdue service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPending(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, java.util.ArrayList<java.lang.String> associations) Loads a list of pending service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPending(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable, com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType, com.crm.dataobject.contactinfo.CRMDOContactInformation callerContact, com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory, java.util.ArrayList<java.lang.String> associations) Loads a list of pending service requests.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPending(com.crm.dataobject.contactinfo.CRMDOContactInformation contact) Loads a list of pending service requests related to a contact.
java.util.ArrayList<com.crm.dataobject.CRMDO>	loadPending(com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus) Loads a list of pending service requests related to a service request status.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	setActualCompletedDate(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Sets the actual completed date of a service request.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	setLifeCycleState(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest, com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus) Sets the service request life cycle state.
com.crm.dataobject.servicerequests.CRMDOServiceRequest	validateCompletion(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Validates the service request during completion.
void	validateFinalAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
boolean	validateFinalResFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
void	validateFinalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
void	validatePendingJobs(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest) Validates if the service request has jobs.
void	validateResponse(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
void	validateResponseAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
boolean	validateResponseFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
void	validateTemporaryAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
void	validateTemporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
boolean	validateTempResFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)

Methods inherited from class com.crm.businessobject.CRMBOAssignableEntityBean

accept, construct, validateOnSave

Methods inherited from class com.crm.businessobject.CRMBO

construct, construct, construct, construct, construct, construct, construct, construct, createAndUpdate, delete, delete, delete, getDOName, getDOName, getNextSequenceNumber, getNextSequenceNumber, getNumberScheme, isAssignable, load, load, load, load, load, load, load, load, load, loadAll, loadAll, loadAll, loadAllEntityStatusDO, loadAllEntityStatusDO, loadDataObject, loadDataObject, loadDataObject, loadDataObjects, loadEntityCategoryDO, loadEntityCategoryDO, loadEntityDO, loadEntityDO, loadEntityStatusDO, loadEntityStatusDO, parseAssociations, parseAssociations, save, save, save, saveCRMDOCollection, saveImages, setMandatoryFields, setNumberScheme, validateAndDelete, validateAndSave, validateAndSave, validateAndSave, validateApprovalRequestEntity, validateFormatSettings, validateFormatSettings, validateOnDelete, validateOnDelete, validateOnDelete, validateOnSave, validateOnSave

Methods inherited from class com.crm.businessobject.CRMBase

deepCopy, dispatch, getCRMSession, getCRMSessionHandle, getCurrentDate, getEJBHomeInterface, getInitialContext, getSessionContext, invoke, setCRMSessionHandle, setInitialContext, setSessionContext

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

CRMBOServiceRequestBean

public CRMBOServiceRequestBean()

Default constructor.

Method Detail

validateCompletion

public com.crm.dataobject.servicerequests.CRMDOServiceRequest validateCompletion(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                          throws java.lang.Exception,
                                                                                 com.crm.exception.MandatoryFieldException

Validates the service request during completion.

Parameters:

serviceRequest - - the service request to validate

Throws:

java.lang.Exception

com.crm.exception.MandatoryFieldException

validatePendingJobs

public void validatePendingJobs(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                         throws java.lang.Exception,
                                com.crm.exception.servicerequests.PendingServiceRequestJobsException

Validates if the service request has jobs.

Parameters:

serviceRequest - - the service request to validate

Throws:

java.lang.Exception

com.crm.exception.servicerequests.PendingServiceRequestJobsException

isUsedByActivity

public java.lang.Boolean isUsedByActivity(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                   throws java.lang.Exception

Checks if the service request is used by an activity.

Parameters:

serviceRequest - - the service request to check

Returns:

true if the service request is used by an activity, false if not

Throws:

java.lang.Exception

isUsedByDraftCommunication

public java.lang.Boolean isUsedByDraftCommunication(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                             throws java.lang.Exception

Checks if the service request is used by a draft communication.

Parameters:

serviceRequest - - the service request to check

Returns:

true if the service request is used by a draft communication, false if not

Throws:

java.lang.Exception

isUsedByJob

public java.lang.Boolean isUsedByJob(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                              throws java.lang.Exception

Checks if the service request is used by a job.

Parameters:

serviceRequest - - the service request to check

Returns:

true if the service request is used by a job, false if not

Throws:

java.lang.Exception

getDefaultAssociations

public java.util.ArrayList<java.lang.String> getDefaultAssociations()

Returns the default associated data objects of a service request.

Overrides:

getDefaultAssociations in class CRMBOAssignableEntityBean

Returns:

the default associated data objects of the service request

setLifeCycleState

public com.crm.dataobject.servicerequests.CRMDOServiceRequest setLifeCycleState(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                                com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus)
                                                                         throws java.lang.Exception

Sets the service request life cycle state.

Parameters:

serviceRequest - - a service request to set the life cycle state for

serviceRequestStatus - - a service request status to get the life cycle state from

Returns:

the updated activity

Throws:

java.lang.Exception

loadAdditionalInformation

public com.crm.dataobject.servicerequests.CRMDOServiceRequest loadAdditionalInformation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                                 throws java.lang.Exception

Loads additional information of a service request. - calculates the time to completion - calculates the time overdue

Parameters:

serviceRequest - - service request to load the additional information for

Returns:

the updated service request

Throws:

java.lang.Exception

setActualCompletedDate

public com.crm.dataobject.servicerequests.CRMDOServiceRequest setActualCompletedDate(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                              throws java.lang.Exception

Sets the actual completed date of a service request.

Parameters:

serviceRequest - - the service request to set the actual completion date

Returns:

the updated service request

Throws:

java.lang.Exception

copyEstimation

public com.crm.dataobject.servicerequests.CRMDOServiceRequest copyEstimation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                                                             com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                                                      throws java.lang.Exception

Copies the estimated completion time from an service request type to a service request.

Parameters:

serviceRequest - - a service request to copy the estimated completion time from

serviceRequestType - - a service request type to get the default estimated completion time from

Returns:

the update service request

Throws:

java.lang.Exception

calculateExpectedCompletionDate

public com.crm.dataobject.servicerequests.CRMDOServiceRequest calculateExpectedCompletionDate(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                                       throws java.lang.Exception

Calculates the expected completion date of a service request.

Parameters:

serviceRequest - - the service request to calculate the estimate completion date for

Returns:

the updated service request

Throws:

java.lang.Exception

calculateEstimation

public com.crm.dataobject.servicerequests.CRMDOServiceRequest calculateEstimation(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                           throws java.lang.Exception

Calculates the estimated completion time of a service request.

Parameters:

serviceRequest - - the service request to calculate the estimated completion time for

Returns:

the updated service request

Throws:

java.lang.Exception

calculateTimeToCompletion

public com.crm.dataobject.servicerequests.CRMDOServiceRequest calculateTimeToCompletion(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                                 throws java.lang.Exception

Calculates the time left until a service request is completed.

Parameters:

serviceRequest - - the service request to calculate the time of completion for

Returns:

the updated service request

Throws:

java.lang.Exception

calculateTimeOverdue

public com.crm.dataobject.servicerequests.CRMDOServiceRequest calculateTimeOverdue(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                                                                            throws java.lang.Exception

Calculates the time passed from the service request expected completion date.

Parameters:

serviceRequest - - the service request to calculate the overdue time for

Returns:

the updated service request

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType type)
                                                   throws java.lang.Exception

Loads a list of service requests by a type.

Parameters:

type - - the type to load the service requests for

Returns:

a list of service requests by the given type

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus status)
                                                   throws java.lang.Exception

Loads a list of service requests by a status.

Parameters:

status - - the status to load the service requests for

Returns:

a list of service requests by the given category

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory category)
                                                   throws java.lang.Exception

Loads a list of service requests by a category.

Parameters:

category - - the category to load the service requests for

Returns:

a list of service requests by the given category

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.accounts.CRMDOAccountReceivable account)
                                                   throws java.lang.Exception

Loads a list of service requests by an account.

Parameters:

account - - the account to load the service requests for

Returns:

a list of service requests by the given account

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.accounts.CRMDOAccountReceivable account,
                                                          java.util.ArrayList<java.lang.String> associations)
                                                   throws java.lang.Exception

Loads a list of service requests by an account.

Parameters:

account - - the account to load the service requests for

associations - - a list of associated data objects

Returns:

a list of service requests by the given account

Throws:

java.lang.Exception

loadCompleted

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadCompleted(com.crm.dataobject.contactinfo.CRMDOContactInformation contact)
                                                            throws java.lang.Exception

Loads a list of completed service requests related to a contact.

Parameters:

contact - - the contact to load the related service requests for

Returns:

a list of completed service requests related to the given contact

Throws:

java.lang.Exception

loadCompleted

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadCompleted(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                   com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                   java.util.ArrayList<java.lang.String> associations)
                                                            throws java.lang.Exception

Loads a list of service requests in progress.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

associations - - a list of associated data objects

Returns:

a list of service requests in progress

Throws:

java.lang.Exception

loadPending

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPending(com.crm.dataobject.contactinfo.CRMDOContactInformation contact)
                                                          throws java.lang.Exception

Loads a list of pending service requests related to a contact.

Parameters:

contact - - the contact to load the related service requests for

Returns:

a list of pending service requests related to the given contact

Throws:

java.lang.Exception

loadPending

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPending(com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus)
                                                          throws java.lang.Exception

Loads a list of pending service requests related to a service request status.

Parameters:

serviceRequestStatus - - the service request status to load the related service requests for

Returns:

a list of pending service requests related to the given status

Throws:

java.lang.Exception

loadPending

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPending(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                 java.util.ArrayList<java.lang.String> associations)
                                                          throws java.lang.Exception

Loads a list of pending service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

associations - - a list of associated data objects

Returns:

a list of pending service requests

Throws:

java.lang.Exception

loadPending

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadPending(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                 com.crm.dataobject.contactinfo.CRMDOContactInformation callerContact,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory,
                                                                 java.util.ArrayList<java.lang.String> associations)
                                                          throws java.lang.Exception

Loads a list of pending service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

callerContact - - the caller contact information

serviceRequestCategory - - the service request category

associations - - a list of associated data objects

Returns:

a list of pending service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue()
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue(java.util.Date overdueDate)
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Parameters:

overdueDate - - the overdue date

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType)
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                 java.util.ArrayList<java.lang.String> associations)
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

associations - - a list of associated data objects

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                 java.util.Date overdueDate)
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

overdueDate - - the overdue date

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadOverdue

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadOverdue(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                 com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                 java.util.Date overdueDate,
                                                                 java.util.ArrayList<java.lang.String> associations)
                                                          throws java.lang.Exception

Loads a list of overdue service requests.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

overdueDate - - the overdue date

associations - - a list of associated data objects

Returns:

a list of overdue service requests

Throws:

java.lang.Exception

loadIncomplete

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadIncomplete()
                                                             throws java.lang.Exception

Loads a list of incomplete service requests.

Returns:

a list of incomplete service requests

Throws:

java.lang.Exception

loadIncomplete

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadIncomplete(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                    com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                    java.lang.Integer totalTime,
                                                                    com.crm.framework.util.UnitOfTime totalTimeUOT)
                                                             throws java.lang.Exception

Loads a list of incomplete service requests by an account and a service request type.

Parameters:

accountReceivable - - the account related to the service request

serviceRequestType - - the service request type

totalTime - - the time until the completion date

totalTimeUOT - - the unit of time of the time until the completion date

Returns:

a list of incomplete service requests by the given account and service request type

Throws:

java.lang.Exception

loadIncomplete

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadIncomplete(com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                                    com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                                    java.lang.Integer totalTime,
                                                                    com.crm.framework.util.UnitOfTime totalTimeUOT,
                                                                    java.util.ArrayList<java.lang.String> associations)
                                                             throws java.lang.Exception

Throws:

java.lang.Exception

loadIncomplete

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadIncomplete(com.crm.dataobject.contactinfo.CRMDOContactInformation contact)
                                                             throws java.lang.Exception

Loads a list of incomplete service requests related to a contact.

Parameters:

contact - - the contact related to the service request

Returns:

a list of incomplete service requests related to the given contact

Throws:

java.lang.Exception

loadIncomplete

public java.util.ArrayList<com.crm.dataobject.CRMDO> loadIncomplete(java.lang.Integer totalTime,
                                                                    com.crm.framework.util.UnitOfTime totalTimeUOT)
                                                             throws java.lang.Exception

Loads a list of service requests that are near to the expected completion date.

Parameters:

totalTime - - the time until the completion date

totalTimeUOT - - the unit of time of the time until the completion date

Returns:

a list of service requests that are near to the expected completion date

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                          com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus,
                                                          com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory,
                                                          com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation,
                                                          com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                          com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState lifeCycleState,
                                                          com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState excludeLifeCycleState,
                                                          java.util.Date overdueDate,
                                                          java.util.Date nearExpectedCompletionDate,
                                                          java.util.ArrayList<java.lang.String> associations)
                                                   throws java.lang.Exception

Loads a list of service requests based on a number of criteria.

Parameters:

serviceRequestType - - the service request type

serviceRequestStatus - - the service request status

serviceRequestCategory - - the service request category

contactInformation - - the contact related to the service request

accountReceivable - - the account related to the service request

lifeCycleState - - the service request life cycle state

excludeLifeCycleState - - the service request life cycle state to exclude

overdueDate - - the overdue date

nearExpectedCompletionDate - - the near expected completion date

associations - - a list of associated data objects

Returns:

a list of service requests based on the given criteria

Throws:

java.lang.Exception

load

public java.util.ArrayList<com.crm.dataobject.CRMDO> load(com.crm.dataobject.servicerequests.CRMDOServiceRequestType serviceRequestType,
                                                          com.crm.dataobject.servicerequests.CRMDOServiceRequestStatus serviceRequestStatus,
                                                          com.crm.dataobject.servicerequests.CRMDOServiceRequestCategory serviceRequestCategory,
                                                          com.crm.dataobject.contactinfo.CRMDOContactInformation contactInformation,
                                                          com.crm.dataobject.accounts.CRMDOAccountReceivable accountReceivable,
                                                          com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState lifeCycleState,
                                                          com.crm.dataobject.servicerequests.ServiceRequestLifeCycleState excludeLifeCycleState,
                                                          java.util.Date overdueDate,
                                                          java.util.Date nearExpectedCompletionDate,
                                                          java.lang.Boolean responseAccepted,
                                                          java.lang.Boolean tempResAccepted,
                                                          java.lang.Boolean finalResAccepted,
                                                          java.util.ArrayList<java.lang.String> associations)
                                                   throws java.lang.Exception

Loads a list of service requests based on a number of criteria.

Parameters:

serviceRequestType - - the service request type

serviceRequestStatus - - the service request status

serviceRequestCategory - - the service request category

contactInformation - - the contact related to the service request

accountReceivable - - the account related to the service request

lifeCycleState - - the service request life cycle state

excludeLifeCycleState - - the service request life cycle state to exclude

overdueDate - - the overdue date

nearExpectedCompletionDate - - the near expected completion date

associations - - a list of associated data objects

Returns:

a list of service requests based on the given criteria

Throws:

java.lang.Exception

loadByNumber

public com.crm.dataobject.servicerequests.CRMDOServiceRequest loadByNumber(java.lang.String number)
                                                                    throws java.lang.Exception

Loads a service request by a number.

Parameters:

number - - the number to return the service request for

Returns:

a service request with the given number

Throws:

java.lang.Exception

loadByNumber

public com.crm.dataobject.servicerequests.CRMDOServiceRequest loadByNumber(java.lang.String number,
                                                                           java.util.ArrayList<java.lang.String> associations)
                                                                    throws java.lang.Exception

Loads a service request by a number.

Parameters:

number - - the number to return the service request for

associations - - a list of associated data objects

Returns:

a service request with the given number

Throws:

java.lang.Exception

validateResponse

public void validateResponse(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                      throws java.lang.Exception,
                             com.crm.exception.InvalidValueException,
                             com.crm.exception.MandatoryFieldException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.MandatoryFieldException

validateTemporaryResolve

public void validateTemporaryResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                              throws java.lang.Exception,
                                     com.crm.exception.InvalidValueException,
                                     com.crm.exception.MandatoryFieldException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.MandatoryFieldException

validateFinalResolve

public void validateFinalResolve(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                          throws java.lang.Exception,
                                 com.crm.exception.InvalidValueException,
                                 com.crm.exception.MandatoryFieldException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.MandatoryFieldException

validateResponseAccept

public void validateResponseAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                            throws java.lang.Exception,
                                   com.crm.exception.InvalidValueException,
                                   com.crm.exception.CannotExecuteActionException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.CannotExecuteActionException

validateTemporaryAccept

public void validateTemporaryAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                             throws java.lang.Exception,
                                    com.crm.exception.InvalidValueException,
                                    com.crm.exception.CannotExecuteActionException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.CannotExecuteActionException

validateFinalAccept

public void validateFinalAccept(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                         throws java.lang.Exception,
                                com.crm.exception.InvalidValueException,
                                com.crm.exception.CannotExecuteActionException

Throws:

java.lang.Exception

com.crm.exception.InvalidValueException

com.crm.exception.CannotExecuteActionException

validateResponseFields

public boolean validateResponseFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                               throws com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException,
                                      java.lang.Exception

Throws:

com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException

java.lang.Exception

validateTempResFields

public boolean validateTempResFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                              throws java.lang.Exception,
                                     com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException

Throws:

java.lang.Exception

com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException

validateFinalResFields

public boolean validateFinalResFields(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                               throws java.lang.Exception,
                                      com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException

Throws:

java.lang.Exception

com.crm.exception.servicerequests.InvalidServiceRequestContactRelationshipException

isJobExists

public java.lang.Boolean isJobExists(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest)
                              throws java.lang.Exception

Checks if a job exists based on service request.

Parameters:

serviceRequest - - the service request to check

Returns:

true if a job exists based on a service request, false if not

Throws:

java.lang.Exception

isJobExists

public java.lang.Boolean isJobExists(com.crm.dataobject.servicerequests.CRMDOServiceRequest serviceRequest,
                                     com.crm.dataobject.jobs.CRMDOJob job)
                              throws java.lang.Exception

Checks if a job exists based on service request.

Parameters:

serviceRequest - - the service request to check

Returns:

true if a job exists based on a service request, false if not

Throws:

java.lang.Exception